The Taste NY Welcome Center Manager oversees all aspects of the Center and helps ensure a diverse, equitable, and inclusive environment for staff and customers. The Manager frequently builds and maintains tactful, collaborative relationships with vendors, NY State agencies, Cornell University, and other CCE associations.
The Manager leads and motivates staff resulting in informal programs and education about NYS farmers and other producers; positive customer service to members of the public; generation of sales; minimizing losses; and ensuring the store and website is visually distinctive and impeccably maintained.
This position works in-person including early mornings, nights, weekends, and holidays based on the Center schedule ensuring appropriate staffing and supervisory coverage levels.
Application Instructions
In the My Information section be sure to enter your full name, address, email, and phone number(s).
Include a cover letter, resume and at least three references (at least one who is a current or former supervisor or teacher). To attach documents, under the My Experience section use the Select Files button to search for files or use the Drop Files Here box to drag documents into your application. If you plan to upload more than one document, click the Upload icon for each additional document. Please note, once your application is submitted you will not be able to change your submission or add attachments. If you would like to add or update documents to your online application after submission, please contact Jim McNaughton, Association Lead Human Resources Manager, via e-mail jpm373@cornell.edu.
External Applicants: (including current employees of other Cornell Cooperative Extension Associations) please refer to Applying for a Job with Cornell Cooperative Extension (External Candidate) for additional guidance.
All Internal Applicants: Those who are currently employed by the Cornell Cooperative Extension Association indicated in this job posting must apply online via their employee Workday account, which may be accessed here: http://workday.cornell.edu/
Apply By
All applications must be received on-line by 11:59 pm on November 22, 2024. Position closing dates may change based on Association needs.
Required Qualifications
Bachelor’s degree plus experience relevant to the role of the position.
Experience relevant to the role of the position.
Ability to create and maintain a diverse, equitable and inclusive environment for staff and customers.
Ability to effectively manage an informal, educational-based retail environment, ensuring positive public and customer service experiences.
Travel Requirements: Ability to meet regular travel requirements associated with this position. A valid NYS driver's license and ability to drive and driving record acceptable for agency insurance coverage are required.
Ability to constantly work flexible hours related to the Market schedule, including early mornings, nights, weekends and holidays.
Ability to communicate effectively and tactfully through verbal, written, and electronic methods.
Ability to use windows-based software, QuickBooks, internet, and Microsoft Office Suite.
Ability to manage and prioritize multiple tasks and complete work with integrity, accuracy, and within established deadlines.
Work Environment: In addition to the Working Conditions; the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. This position works constantly in a retail setting. This position frequently maneuvers around the sales floor, stockroom, and office. This position frequently operates point of sale registers, office computer, and other equipment. This position frequently lifts, moves and/or transports products, supplies and equipment.
Preferred Qualifications
Experience with retail environments, managing vendor and/or governmental relationships, agriculture, and agri-tourism.
Position Responsibilities & Essential Functions
Program Responsibilities:
Program Delivery – 15%
Serve as a subject-matter resource; respond to questions and inquiries.
Provide education, training, and certification guidance opportunities for farmers and other producers interested in providing products. Assist farmers and other producers interested in providing products to market.
Provide periodic educational programming for the public on the topics of agriculture, horticulture, environmental sustainability, nutrition and/or the culinary arts in support of the Center.
Implement program strategies to improve agribusiness performance, best agribusiness management and marketing practices.
Represent CCE Saratoga and TNY at outreach events, meetings, and with stakeholders.
Program Evaluation – 5%
Evaluate the TNY Adirondacks Welcome Center program and make recommendations for improvements.
Administrative Responsibilities:
Direction – 25%
Plan staffing needs, budgets, inventory, and events.
Develop, enhance, and expand relationships with appropriate farmers and producers, public officials, agencies, vendors, organizations, industries, and community leaders.
Management – 40%
Ensure the Center focuses on informal public education, marketing, and promotion of NYS farmers and other producers.
Ensure adherence to contract guidelines.
Ensure the Center is impeccably maintained and visually appealing.
Manage all aspects of the Center including all aspects of product availability and sales to customers, obtaining necessary permits/licenses, procurement, delivery/transportation, product/farm/vendor identification, product placement, marketing and promotion, inventory, sales, financial records, site maintenance, staffing, payroll, management, customer service, and insurance.
Conduct vendor management for products sold, including data collection and information gathering from producers/vendors.
Ensure consistent, high-quality products and service. Provide feedback to participating producers/vendors as necessary.
Ensure all food and beverage products sold are produced or manufactured in New York State (or have case-by-case approval by AGM).
Ensure agri-tourism efforts are promoted through a variety of methods including informational kiosks and informational brochures, etc.
Directly recruit and manage staff. Set work schedules, ensuring adequate staffing on all shifts. Carry out supervisory responsibilities in accordance with the Association’s policies and applicable laws. Assure positive, team-based employee relations.
Maintain equipment/supplies and manage service and warranty related issues as needed.
Ensure adequate and proper signage and other marketing/promotional materials.
Solve problems and resolve conflicts that arise utilizing appropriate policies and procedures.
Coordination/Operation – 10%
Provide training for the TNY staff.
Track and collect data on seasonal trends, product sales, cash flows, and promotional efforts.
Provide required monthly reports to AGM.
Complete and submit all required data, reports, records, and documentation in a timely manner.
Promote public awareness by drafting impact statements, social media posts, web updates, articles for progress/ annual reports, or news releases.
Professional Improvement – 5%
In cooperation with Supervisor and/or Executive Director, jointly develop and pursue a professional development plan as a means to increase competencies relative to position accountabilities and to address changes and Association priorities.
Collaborate in activities that are in general support of Cornell Cooperative Extension and perform other duties as assigned.
Health and Safety – Applied to all duties and functions
Support the Association to maintain a safe working environment.
Be familiar with and strive to follow any applicable federal, state, local regulations, Association health and safety policy/procedure/requirement and standard.
Act proactively to prevent accidents/injuries and communicate hazards to supervisors when identified.
EEO/EPO and Policy – Applied to all duties and functions
Appreciate and embrace diversity in all interactions with clientele, staff, volunteers and the public.
Assist the Cornell Cooperative Extension system in reaching out to diverse audiences.
Aware of, and adheres to, established Cornell Cooperative Extension Association of Albany County policies, procedures and Cornell Cooperative Extension Skills for Success.
Contribute to the overall success of the organization by performing all assigned duties in a professional, timely and accurate manner.
Position Details
This is a full-time, exempt position. Compensation paid at the rate of $60,000 annually. Excellent benefits, based on eligibility, including:
Paid Vacation, Sick, and Personal leave
Paid Holidays
NYS Health Insurance Program (including free Dental Insurance)
NYS Retirement (NYSERS)
Long-Term Disability Insurance
Total Care Employee Assistance Program (EAP)
Tax Deferred Annuity Plan
Flexible Spending Accounts
Group Universal Life Insurance
Personal Accidental Insurance
Legal Plan Insurance
Long Term Care Insurance
Auto and Homeowner’s Insurance
Pet Insurance
New York’s College Savings Program
ClearPoint Credit Counseling Solutions
No relocation or VISA Sponsorship available.
For additional questions please contact Jim McNaughton, Association Lead Human Resources Manager, e-mail jpm373@cornell.edu or phone (518) 765-3503.
https://ccesaratoga.org/
https://taste.ny.gov/location/adirondacks-welcome-center
Job Title:
Association Program ManagerLevel:
003Pay Rate Type:
SalaryCompany:
Contract CollegeContact Name:
Jim McNaughtonCornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate government agencies. This employment opportunity is with the entities listed and not with Cornell University.
Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are supportive of diversity are strongly encouraged to apply.
Notice to Applicants: Please read the required Notice to Applicants statement. This notice contains important information about applying for a position at Cornell Cooperative Extension as well as some of your rights and responsibilities as an applicant.