Crystal Stairs, Inc. \n

Improving the Lives of Families through\n

Child Care Services, Research, and Advocacy\n

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.\n
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Program Assistant II - CDSS Case Management\n

Location: Los Angeles CA 90056 (100% Onsite, no remote work)\n

What We're Looking For:\n

We are seeking a Program Assistant II who will provide support to the Family Services Specialist. This position will create and maintain new parent or provider files, including filing required documentation., review and ensure proper documentation are provided, prepare forms, notices and correspondence, enter client information into the database, and make follow-up phone calls to providers regarding terminated parents. The ideal candidate will have the following responsibilities:\n\nCreate and maintain new parent or provider files, including filing required documentation.\nReview and ensure proper documentation are provided.\nPrepares forms, notices and correspondence regarding missing documentations, etc.\nEnter client information on GEARS and other internal database.\nMake follow-up phone calls to providers regarding terminated parents.\nSet up appointments for new enrollments\/recertifications and\/or follow up on rescheduled appointments and no-shows, and send letters to parents of documentation needed for re\/certification.\nFollow the Interagency Transfer Agreement process when sending families to or receiving families from other agencies.\nMaintain private agency waiting list by updating, editing and verifying info.\nCheck for qualifying need, residence of families and child care needs within our service area.\nSort and distribute incoming mail, and serve as backup for monthly claim processing as needed.\nPerform other tasks as assigned.\n\nEXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:\n\nHigh School diploma required; Associate of Arts degree in the Social Sciences field preferred; years of related work experience can be substituted for the AA degree.\nMinimum 1 year experience working with parents receiving subsidized child care or social support services, with a minimum one year of experience in a administrative or clerical support position.\nRequires knowledge and competency on GEARS and other database applications. Must have some knowledge of County, State and Federal program requirements for Alternative Payment and Child Care Subsidy Programs.\nRequires excellent problem solving skills and ability to handle challenging customer calls or requests.\nRequires great attention to detail. Involves broad application of program knowledge.\nMust possess ability to work with a diverse individuals, groups, and management levels.\nRequires excellent verbal and written communication skills.\nMust be flexible and able to manage multiple tasks and handle changing priorities and deadlines. Strong organizational and administrative skills.\nRequires considerable accuracy and ability to produce under tight deadlines.\nWorks under general supervision on routine work. Refers to the specialist or supervisor for clarification or questions on unusual cases.\n\n
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Total Package of Benefits\n\nMedical\/ Dental\/ Vision - 95% paid by employer\n401k Matching Options\nFlex Spending \nPre-paid Legal Services\nSick and Vacation Time \nPaid Holidays and Winter Break\nOpportunity for Growth and Development\nRobust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM\n\n
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Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.\n
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Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.\n
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For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org