**General information** **Ref #** 18779 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **The Opportunity** Location: hybrid in-office Lewisville, TX (Mon - Fri, 7:30AM - 4:30PM; WFH Monday & Friday) Top 3 things we're looking for: problem solver, dependable, critical thinker Keywords: Recoveries Operations Representative (Rep - Recoveries Ops), Loss Mitigation Specialist, Recovery Processing Support *Auto finance industry background would be ideal* If you are calm, cool and collected (no pun intended) then this is the right opportunity for you! You'll be helping our customers while working in a fun team environment. You'll go home feeling like you made a difference. As a Sr. Rep - Recoveries Ops, you'll spend your day speaking with customers over the phone assisting them with finding solutions to resolve title concerns, disputes, OCAs, and affidavits. Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and create long lasting business relationships. As a member of the team, you will receive extensive training with an emphasis on compliance and negotiating and selling skills to ensure routines are consistent and based on industry best practices. This position provides an opportunity to grow individual leadership, knowledge of Auto Finance, and may lead to supervisory or management opportunities! **The Work Itself** * Handle recovery and collection accounts, inquiries, and invoicing from customers * Collecting outstanding balances on contracts where customers are in default of their agreement * Process and notarize legal documents with speed and accuracy * Participate and / or lead one of our various internal associate led products within Recoveries to showcase and grow your leadership and problem-solving skillset * Act as a mentor to new hires and assist in new hire trainings through side x sides and on the job training assistance * Use computerized system for tracking, information gathering, and/or troubleshooting **The Skills You Bring** * HS diploma or equivalent required * Associate's degree preferred and 3 years of experience performing customer service, administrative duties, and/or collection/recovery efforts within a financial institution required * Ability to work in a fast-paced, high volume, call center environment * Excellent listening, oral - written communication skills with attention to detail * Professional phone etiquette and persuasive negotiation skills * Ability to maintain strict confidentiality and informed of changes in policy and procedures * Microsoft Windows and Internet-based applications experience required * Performance Measurements may include meeting required metric standards monthly, daily Scorecard, monthly recovery targets set by the department * Willing to work flexible schedules, weekends, and overtime as necessary to meet business needs **How We'll Have Your Back** * Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. **_Base Pay Range:_** **Emerging:** 48880 **Experienced:** 53040 **Expert:** 57200 Incentive Compensation: This position is eligible to participate in our annual incentive plan