Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of ServiceNow’s Global Learning & Development organization and specifically the School of Customer Excellence, the CEG Enablement Manager is responsible for scoping, developing and  managing enablement programs for CEG employees across the entire sales and customer journey. Successful candidates will have experience managing or leading renewals in a Customer Success organization and have the ability to drive content development, deployment and learning experiences.   This role requires cross-organization collaboration and partnership with key stakeholders in Product, Marketing, Sales, Sales Leaders, GTM (Go To Market), Sales Operations, and Customer Success – as well as across the various Learning Development and Enablement teams.

Responsibilities include but are not limited to: 

Execute on our renewals learning strategy, framework, methodologies, and supporting processes across various customer-facing roles in the company  Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, workshops, etc.), and work with the Instructional Design team (as needed) to develop the enablement, the communications team to develop and execute a communications plan; manage key stakeholders throughout the process, including regional Enablement Leads; deliver the enablement; and morePartner with global and regional programs and  teams to execute enablement programs to support onboarding, skills and sales effectivenessContinual optimization of enablement programs as needed by aligning with company and business unit priorities Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging, and gamification

Qualifications

To be successful in this role you have: 

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 4 or more years of related experience in sales or renewals, sales enablement, product enablement, and/or sales and renewals operations  A strong understanding of sales and renewals effectiveness with the ability to translate into field-ready enablement assets  Experience creating and/or delivering enablement to sellers and customer success professionalsKnowledge of enablement methodologies, enablement tools and technologies, and learning best practices  An ability to listen and diagnose enablement issues to effectively recommend enablement solutions   An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches  An ability to be proactive, self-motivated, and self-directing; able to drive deliverables and results which involves people who do not report to you while maintaining positive relationships  An ability to work well under pressure and meet deadlines.  

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

 

 

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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