Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

We are looking for a Cemetery General Manager in Training to join our team in Chicago North.

This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

Our Cemetery General Manager in Training manage the daily operations of a single Cemetery location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES 

Financial Management

Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.

Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.

Approve expenditures and invoices. Manage overtime to an acceptable expense.

Operations

Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.

Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

Leadership and People Development

Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.

Build effective business relationships across the organizations

MINIMUM Requirements

Education

High school diploma or equivalent

Bachelor’s degree in business or other closely related discipline

Experience

At least five (5) years’ experience with increasing responsibilities

At least two (2) years’ experience guiding staff and communicating expectations

Prior experience managing people a preferred

Budgeting and expense control experience preferred

Knowledge, Skills and Abilities

Ability to work evenings and weekends

Conversant in industry and financial acumen

Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues

Leadership skills and the desire to manage people

Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives

Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated

Professional written and verbal communication skills including public speaking, collaboration, and negotiation

Postal Code: 60076

Category (Portal Searching): Operations

Job Location: US-IL - Skokie