SUMMARY
The Center Director has direct oversight for the overall development, management, and supervision of center staff at the center site. The Center Director is responsible for the internal systems and personnel management of the center while assuring compliance with regional and state regulations and standards, and cost-effective functioning while providing excellent, responsive, services

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Monitor volume, capacity and productivity for assigned center. Create and maintain staffing levels and appointment schedule templates that meet or exceed productivity goals for visits/hour and RVU, and meet or exceed annual estimated visits proposed in organization annual budget.
Achieve annual goals regarding number of people served, waiting time, show rate, and customer satisfaction.
Ensure that business and processes are customer friendly. Encourage innovation and creative thinking in finding opportunities to serve the customer better. Handle any complaints.
Ensure processes are in place and followed for excellent quality, ncluding successful completion, and remediation of audits. Coordinate Quality Assurance program.
Oversee maintenance of facility and manage inventory of equipment and supplies.
Plan and implement new programs and services as needed.
Assist in managing specific grants and grant personnel as indicated by the VP of Clinical Operations and Compliance.
Cultivate collaborative working relationships with community agencies and organizations to meet the community and PPNorCal needs in the region. Represents the organization at meetings, community events, and conferences.
Develop, motivate, coach and train health center staff in building customer service-oriented center teams.
Foster a positive communication environment including eliciting staff creativity, ideas, and suggestions. Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond.
Document performance concerns and actions when necessary. Alert human resources of potentially serious issues or situations, as they occur to minimize inappropriate, disruptive or unlawful behavior.
Lead, motivate, coach and perform on-the-job training for all team members: program managers, non-licensed staff and clinicians. Participate in a team approach to patient care, being cognizant of and responsive to the needs of p center team members.
Develop an effective leadership style with team members. Provide timely feedback and performance evaluation reviews with staff.
Participate in affiliate Center Management meetings.
Collaborate with other organizational departments to provide an array of community services.
Role-models and provides Leadership toward the implementation of PPNorCals Diversity, Equity, and Inclusion plan.

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