OBJECTIVES/PURPOSE

Responsible for the general supervision of employees assigned to the production areas. Is able to perform all tech- nical tasks required within the production areas. Provides assistance to management to achieve business goals.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

ACCOUNTABILITIES

Operations Lead (70%)Ensures that all center employees comply with all federal, state, local and company-specific rules, reg- ulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.Effectively schedules employee hours to meet the needs of the business.Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.Effectively manages the production areas, motivates and encourages employees to meet their perfor- mance goals, and comply with company quality standards and procedures.Addresses donor and employee concerns in a timely manner.Properly documents and counsels employees on non-conforming events, working with management to determine root cause.Perform all non-core area tasks, and those limited to CS and above.Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.

People development (30%):Provides regular feedback to employees and management regarding center and employee perfor- mance.Ensures that employees are committed to customer service expectations.Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.Participates in the employment application pre-screening and interviewing process for center staff.Initiates employee disciplinary action in accordance with company policies and procedures, as necessary.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

Good verbal communication and customer service skills.Attention to detail and ability to work independentlyDemonstrated technical competenceMaintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate rec- ords.Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership

IntegrityFairnessHonestyPerseverancePutting the patient at the centerBuilding trust with societyReinforcing our reputationDeveloping the business

Decision-making and Autonomy

Refers to management team for escalated donor/employee concerns (internal)Refers to Center Manager for guidance decisions (internal)Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)

Interaction

Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)Attend staff meetings and other team meetings as required.Good verbal communication and customer service skills.Ability to multi-task and work as a team player.

Innovation

Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.Production environment requiring the ability to walk and stand for the entire work shift.Due to potential exposure to blood borne pathogens (risk level 1), 90% of production-based work tasks require pro-longed glove wear.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required

Desired:

Experience in a laboratory, hospital, or other regulated environment is a plus.Associates or Bachelor’s degree desirable.

ADDITIONAL INFORMATION

FLSA Classification (US) - Non-ExemptOther duties and responsibilities as assigned.