Responsibilities: • Under general direction, responsible for supervising day-to-day plasma center operations to ensure efficient plasma collections • Provides instructions, conducts meetings and communicates performance expectations • Advises management of employee relations and escalated donor issues • In conjunction with Group Leaders, facilitates donor movement throughout the center, minimizing wait and processing time • Monitors time card reporting procedures, attendance and utilization of overtime • Conducts error investigations and develop recommendations for process improvement • Participates with management in recruitment and selection of center operations staff and in providing performance appraisals and feedback • Ensures compliance with standard operating procedures (SOPs) and applicable federal, state and local regulations • May assist with recruitment and selection of center operation staff and implementation of marketing initiatives to increase donor retention Qualifications: • High school diploma or equivalent vocational or technical training • Bachelor’s Degree or equivalent combination of education and professional work experience preferred • Minimum of (1) year supervisory experience required with responsibility for overseeing the activities of others Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. **Our Benefits** CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . **About CSL Plasma** CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) . **We want CSL to reflect the world around us** As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL. **Do work that matters at CSL Plasma!** R-213185 CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement