Changing Lives, Transforming Careers

At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon: 

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. 

Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Amplifon New Zealand is looking for a detail-oriented Claims Administrator based at our Support Office in Takapuna. 

About the role:

The Claims Administrator will ensure efficient and effective claims processing and administration aligned with agreed processes and service level agreements. This is a 6 months fixed term contract role.

Key responsibilities:

Process all insurance claims via our insurance partner, ensuring that each claim is handled according to established procedures and within agreed timelines, including end to end repair and replacement processes, and cash settlements. Quote and handle all claims via our third party insurance aggregator, escalating to the Team Leader where applicable. Resolve queries with Independent Audiologists and customers Liaise with all stakeholders, including customers to facilitate claim resolution. Ensure all necessary systems and administration is carried out and updated to a high standard, to enable reliable reporting Maintain accurate records of all claims, payments, communications, and adjustments. Flag any areas of concern, complex claims or complaints as appropriate to the Central Claims Team Leader.  Support Central Claims Team Leader and broader Support teams with additional ad hoc duties as required. 

Education, experience and skills:

Previous experience in insurance claims, preferably Hearing Aid insurance or Home and Contents insurance; Strong understanding of insurance policies, procedures, and regulations Excellent verbal and written communication skills. Ability to build relationships with insurance partners, clients, and team members. Strong attention to detail and ability to manage multiple tasks and priorities. Proficient in Microsoft Office Suite and experience with large-scale ERP systems and data sources.

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel. 

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your HR career? Amplify your purpose with Amplifon!

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and background to apply.