The dispatcher schedules, coordinates, dispatches, and monitors Badger units within a defined region following national processes and procedures. This role requires the flexibility to work nights and weekends. 

Salary: The salary for this position will be commensurate with education or work experience. 

What You'll Be Doing:

Manages dispatch calendar (Google calendar, etc.)Manages daily dispatch activities (availability and time approval by Branch Manager (BM), dispatching closest trucks, etc.)Converts opportunities to sales requests (SR) and confirms with owner (Outside Sales Representative (OSR) or Branch Manager (BM))Answers central dispatch phone line in a timely and professionallyProcesses requests from existing (standard) customersGathers and shares information with Outside Sales Representatives (OSRs) and Branch Managers (BMs) for new or custom (non-standard) customers, to aid with customer service and communicationReviews job details (notes, PO, contract equipment needs, etc.) before dispatch and troubleshoots if items are missing or incompleteEnsures necessary operator training is complete and job site certificates have been obtained prior to work commencingManages 811 calls (“one calls”)Monitors and ensures all jobs in Field Operations module have been started and completed per scheduleFollows-up with customers to ensure service satisfaction (end of day) and to inquire about future needsCommunicates with operators as needed regarding dispatch and with Ops and Sales as necessary 

 

What You'll Need For Success:

Education: high school diploma or GED1-2 years dispatch experience, preferredExcellent communication skills to collaborate with others under any type of conditionExcellent clerical and organizational skills to keep track of schedules, routes, and personnelKnowledge of computers for scheduling and other dispatching duties, Oracle Field Operations module preferredAbility to multitask with different, and sometimes conflicting, events happening at the same timeAbility to work under stress and remain calm and to calm other people during rapidly changing circumstances  Ability to relay information in a fast-paced environmentFully applies oneself to the requirements of the position 

If you feel you don’t have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.