Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Overview: As a Central Fill Pharmacy Manager, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacists and Pharmacy Technician Support Staff, you are accountable for the management, oversight and operation of all aspects within your pharmacy. CVS Central Fill pharmacies manage, fulfill, and ship prescriptions to retail stores in a closed-door setting. These pharmacies fulfill 10k-40k prescriptions per week utilizing multiple retail systems that are specialized for Central Fill operations. The Pharmacy Manager is responsible for managing the overall operations of the Central Fill pharmacy, including oversight of 20+ employees and 15+ non-resident pharmacy licenses. The Pharmacy Manager will be tasked with managing development & performance of their team and setting goals for streamlined operations of their facility. This includes ensuring that hiring goals are met and maintained to budget, resources are in place for fulfillment of budgeted prescriptions, prescription cost to fill is monitored, orders are delivered to stores on time and with efficiency, and compliance with the regulatory requirements of all state licenses is maintained. He/she is expected to think outside the box and partner with the corporate team to meet these goals. In addition, the Central Fill Pharmacy Manager will complete pharmacist workflow tasks such as verification. This includes: + Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory Management + Financial Profitability + Loss Prevention + Workflow Management Additionally, you will: + Lead with Heart – display empathy and compassion for your store and field leadershop in retail, as well as with the colleagues on your team + Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps + Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy + Successfully implement those solutions by leading your team to achieve specified goals + Adapt to change and adjust plans to thrive in a dynamic environment + Seek new ways to grow, collaborate with others and deliver better outcomes + Align others around purpose to gain support and commitment + Actively contribute to a ‘team’ culture that promotes caring, energy, enthusiasm and pride + Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors Essential Qualifications: + 5+ years’ experience directly leading a team to meet, and exceed, business outcomes + 5+ years’ experience building a high performing team + Demonstrated track record of success in high-volume pharmacy management + Ability to diagnose operational challenges and deliver impactful solutions in real time + Ability to hold teams accountable in a fair, supportive and equitable manner + Ability to effectively create goals and prioritize key action plans + Proactivity with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mind + Ability to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the business + Ability to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc. + Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and Word + Prior experience managing high volume pharmacies and/or field management experience + Demonstrated track record of success in high-volume pharmacy management + Ability to diagnose operational challenges and deliver impactful solutions in real time + Ability to build high performing teams and develop key talent + Ability to hold teams accountable in a fair, supportive and equitable manner + Ability to effectively create goals and prioritize key action plans + Proactive with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mind + Ability to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the business + Ability to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc. + Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and Word + Ability to complete verification with accuracy + Ability to work efficiently to meet productivity goals + Ability to effectively make clinical decisions + Ability to utilize prescription processing software and basic functions of Outlook, Excel, and Word + Strong time management skills + Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters + Strong communication skills in both formal and informal writing and speech + Strong ability to build fast, credible relationships with leader, peers and team + Demonstrated growth mindset and willingness to learn and accept feedback + Proven track record of high performance + Ability to stand during the entirety of shifts lasting 8+ hours + Manual dexterity of both hands and wrists + Lift up to 30 lbs + Any additional tasks as required by the supervisor or manager + Ability to maintain regular and reliable attendance + Flexible availability to work various shift times + Active Pharmacy License in the state in which you are employed + Not on the DEA Excluded Parties List + No pending felony charges or convictions for criminal offenses involving controlled substances + **Travel-** Ability to travel up to 5% of the time, based on needs of the business + **Attention and Focus** : The ability to concentrate on a task over a period of time without being distracted + **Communication Skills:** 1) Use and understand verbal and written communication to interact with customers and colleagues, 2) Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times + **Mathematical Reasoning:** The ability to use math to solve a problem, such as calculating day’s supply of a prescription + **Problem Resolution:** 1) Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem, 2) Choosing the best course of action when faced with a complex situation with several available options + **Visual Acuity:** The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts **PHYSICAL DEMANDS:** + Remaining upright on the feet, particularly for sustained periods of time + Moving about on foot to accomplish tasks, particularly for moving from one work area to another + Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm + Extending hand(s) and arm(s) in any direction + Bending body downward and forward by bending spine at the waist + Stooping to a considerable degree and requiring full use of the lower extremities and back muscles + Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately + Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication + Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects Ability to maintain regular and reliable attendance + Ability to stand during the entirety of shifts lasting 8+ hours + Manual dexterity of both hands and wrists Preferred Qualifications: + 8+ years’ experience directly leading a team to meet, and exceed, business outcomes + 8+ years’ experience building a high performing team + Proven ability to impact and influence for strong results Education: + Bachelor of Science in Pharmacy or Pharm. D. degree **Pay Range** The typical pay range for this role is: $65.00 - $82.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 04/14/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.