Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Overview:

As a Central Fill Pharmacy Manager, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacists and Pharmacy Technician Support Staff, you are accountable for the management, oversight and operation of all aspects within your pharmacy. CVS Central Fill pharmacies manage, fulfill, and ship prescriptions to retail stores in a closed-door setting. These pharmacies fulfill 10k-40k prescriptions per week utilizing multiple retail systems that are specialized for Central Fill operations.

The Pharmacy Manager is responsible for managing the overall operations of the Central Fill pharmacy, including oversight of 20+ employees and 15+ non-resident pharmacy licenses. The Pharmacy Manager will be tasked with managing development & performance of their team and setting goals for streamlined operations of their facility. This includes ensuring that hiring goals are met and maintained to budget, resources are in place for fulfillment of budgeted prescriptions, prescription cost to fill is monitored, orders are delivered to stores on time and with efficiency, and compliance with the regulatory requirements of all state licenses is maintained. He/she is expected to think outside the box and partner with the corporate team to meet these goals.  In addition, the Central Fill Pharmacy Manager will complete pharmacist workflow tasks such as verification.

This includes:

Patient SafetyPharmacy Professional PracticeRegulatory RequirementsQuality AssuranceCustomer ServicePersonnel ManagementInventory ManagementFinancial ProfitabilityLoss PreventionWorkflow Management

Additionally, you will:

Lead with Heart – display empathy and compassion for your store and field leadershop in retail, as well as with the colleagues on your teamMotivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gapsIdentify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacySuccessfully implement those solutions by leading your team to achieve specified goalsAdapt to change and adjust plans to thrive in a dynamic environmentSeek new ways to grow, collaborate with others and deliver better outcomesAlign others around purpose to gain support and commitmentActively contribute to a ‘team’ culture that promotes caring, energy, enthusiasm and prideApply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors

Essential Qualifications:

5+ years’ experience directly leading a team to meet, and exceed, business outcomes5+ years’ experience building a high performing teamDemonstrated track record of success in high-volume pharmacy managementAbility to diagnose operational challenges and deliver impactful solutions in real time Ability to hold teams accountable in a fair, supportive and equitable mannerAbility to effectively create goals and prioritize key action plansProactivity with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mindAbility to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the businessAbility to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc.Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and WordPrior experience managing high volume pharmacies and/or field management experienceDemonstrated track record of success in high-volume pharmacy managementAbility to diagnose operational challenges and deliver impactful solutions in real time Ability to build high performing teams and develop key talentAbility to hold teams accountable in a fair, supportive and equitable mannerAbility to effectively create goals and prioritize key action plansProactive with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mindAbility to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the businessAbility to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc.Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and WordAbility to complete verification with accuracyAbility to work efficiently to meet productivity goalsAbility to effectively make clinical decisionsAbility to utilize prescription processing software and basic functions of Outlook, Excel, and WordStrong time management skillsStrong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business mattersStrong communication skills in both formal and informal writing and speechStrong ability to build fast, credible relationships with leader, peers and teamDemonstrated growth mindset and willingness to learn and accept feedbackProven track record of high performanceAbility to stand during the entirety of shifts lasting 8+ hoursManual dexterity of both hands and wristsLift up to 30 lbsAny additional tasks as required by the supervisor or managerAbility to maintain regular and reliable attendanceFlexible availability to work various shift timesActive Pharmacy License in the state in which you are employedNot on the DEA Excluded Parties ListNo pending felony charges or convictions for criminal offenses involving controlled substancesTravel- Ability to travel up to 5% of the time, based on needs of the business

Attention and Focus: The ability to concentrate on a task over a period of time without being distractedCommunication Skills: 1) Use and understand verbal and written communication to interact with customers and colleagues, 2) Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesMathematical Reasoning: The ability to use math to solve a problem, such as calculating day’s supply of a prescriptionProblem Resolution: 1)  Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem, 2) Choosing the best course of action when faced with a complex situation with several available optionsVisual Acuity: The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

PHYSICAL DEMANDS:

Remaining upright on the feet, particularly for sustained periods of timeMoving about on foot to accomplish tasks, particularly for moving from one work area to anotherPicking, pinching, typing or otherwise working primarily with fingers rather than whole hand or armExtending hand(s) and arm(s) in any directionBending body downward and forward by bending spine at the waistStooping to a considerable degree and requiring full use of the lower extremities and back musclesExpressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accuratelyPerceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communicationOccasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects Ability to maintain regular and reliable attendanceAbility to stand during the entirety of shifts lasting 8+ hoursManual dexterity of both hands and wrists

Preferred Qualifications:

8+ years’ experience directly leading a team to meet, and exceed, business outcomes8+ years’ experience building a high performing teamProven ability to impact and influence for strong results

Education:

Bachelor of Science in Pharmacy or Pharm. D. degree

Pay Range

The typical pay range for this role is:

$65.00 - $82.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 04/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.