Join a compassionate team at St. Croix Hospice while gaining a career that matters. The Central Operations Coordinator is responsible for various components of central operations functions. These are centralized functions providing support to our multi-state branch offices including tasks related to back-office workflow, medical records, patient equipment and supplies, commercial insurance verification and contracting and more.

Essential Job Functions and Responsibilities Process overall back-office workflow Commercial insurance contracting, verifications, and authorizations Work the monthly bill hold items including: Certification of Terminal Illness (CTI) hospice transaction form Unverified Visits F2F others as necessary. Initiation and follow up of one-time treatment contracts Explanation of Benefits (EOB) auditing Processing CTI’s Adding and maintaining physicians and facilities in Homecare Homebase (HCHB) Assisting with processing Medline orders Processing denial letters, denial follow up i.e., phone calls, emails, and faxes Monthly and weekly vendor day reports Maintaining medical records Processing personal protective equipment (PPE) orders Branch support as needed with phones, workflow and patient orders Work bi-directionally with organizational departments including intake, bereavement, patient experience, finance, and others as necessary. Special projects and other related duties as assigned by Manager of Central Operations.

This position is located in our Oakdale, MN office, however, it is a hybrid role with the opportunity to work virtually or remote and in the office.

  The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.  

We offer amazing benefits including growth opportunities!

Two medical plan choices Dental, vision and life insurance benefits Tuition reimbursement Customized Mental Health Support Program Employee Assistance Program  Paid time off and paid holidays 401k Retirement Plan with up to 4% employer matching  Flexible Spending Account (FSA) Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability