Position overview –

We are currently seeking a detail orientated and customer-focused Central Reservations Administrator to join our dynamic team. In your role, you will be responsible for managing and coordinating reservations. Your role will involve ensuring a seamless booking process, maintaining accurate records and providing excellent customer service. 

 

Key responsibilities – 

Handle incoming reservation requests via phone, email and online booking systems Accurately enter and update reservation requests in the system  Respond to customer queries and resolve any issues or concerns promptly  Generate daily, weekly and monthly client reports  Assist in developing and implementing processes to meet clients’ needs Maintain UpToDate knowledge of our villages and services

 

Skills and experience –

Previous experience in a reservations or customer service role is preferred Strong organisational skills and attention to detail Excellent communication and interpersonal skills Proficient in Microsoft Office Suite Experience with JDE & RMS9 A sound understanding of data processing, raising purchase orders, and reconciling invoices and time sheets

 

What we offer – 

Remote role - WFH Opportunities for professional growth and development  A supportive and collaborative work environment

 

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.