Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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SUMMARY

The Central Reservations Agent serves as the voice of the hotel when guests first call to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standardsAccurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow upMaintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office systemAnswering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondenceUnderstanding the selling strategy for the hotel by knowing the status of room inventory and following itProcessing rooming lists accurately as well as all changes and cancellations for group reservationsControlling and blocking rooms as well as pre-blocks for special groupsEnsuring that all reservations transferred to PMS or front office system are accurateAggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policyMemorizing hotel facilities and giving clear directions to the hotel for inquiring guestsAbility to perform other duties as required

QUALIFICATIONS

High school Diploma or equivalent requiredMinimum of two (2) years’ experience in a customer service role requiredPrevious experience working in an upscale/luxury hotel preferredExcellent telephone etiquette and verbal and written communication skills requiredKnowledge of Microsoft Office products such as Word, Excel, and Outlook requiredEnjoy interacting with people in a fast-paced environmentExcellent organizational and time management skillsMust possess a positive attitudeMust be willing to participate in a learning environmentMust be able to quickly adapt to effectively using new software productsMust be dependable and available to work a flexible schedule (weekends, nights and/or holidays) based on business demands

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale for the Cluster Central Reservation Sales agent is $21.00 to $23.00 an hour. The pay scale is the base hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.