Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

Responsibilities:

Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment. Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider Assists with contacting and rescheduling patients when providers schedules change. Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies Directs phone calls to proper destination or takes messages as needed. Create, maintain, and enter information into databases.