Welcome page Returning Candidate? Log back in! Centralized Group Rooms Coordinator Job Locations US-TX-Dallas Posted Date 20 hours ago(2/24/2025 6:00 PM) Requisition ID 2025-119966 # of Openings 1 Category (Portal Searching) Revenue Management Location

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

The Centralized Group Rooms Coordinator will be responsible for supporting multiple properties. They will assist Revenue Management, Sales, and Convention Services with group communication and OPERA-related data entry and maintenance. This will include daily, weekly, monthly, and ad hoc tasks. Some of these duties will overlap with transient reservations, as well.

Responsibilities

General

Document/notate/file the Cancellations by CXL Date Report (or Omni – Late Cancellation)Process No Show and Cancellation charges for Group and TransientCheck ‘zero rates’ for discrepanciesProcess batch deposits for group and transientAttend to ‘communal’ inbox emails and complete tasks or requests If assigned, group in house, email no shows and manage reinstatingIf assigned, group in house, assist in managing blocking reservations and queue in OPERA

 

Group

Email and distribute internal reporting as requested by property (i.e., Group no shows/pick up/cancellation reports, etc.)Email group pickup and rooming list reports for requested groups to Convention Services ManagersEnter in upcoming site visit or sale’s VIP requested reservationsMaintain OPERA parity with FDC by entering recent definite groupsInput ‘package blocking’ for call-in/GWP groups on HUB2Create group landing pages for call-in groupsMake changes for groups made by contact or sales managerFormat and upload group rooming listsIf required, set up and split ‘share-with’ reservationsManage subblock list/tracking for the sales teamReview groups cutting off in the next several days, send out remindersAudit ‘out of block’ reservations for groups clients, upon request/contractCalculate group rebate, commissions, and advance commissions.Save departing group’s progressive history and any notes helpful for repeat groups (‘Post-Con’ report)Audit suites for oversells.  Inform Sales, Catering, or CS for correction

Weekly Duties

Complete details on group resumes Routing/billingVIP’s local and brand widePayment windows are set up for financeComp applications to reservations based on pick upWi-Fi set up based on contractTax rules adjusted based on contractPackagesComments for the front officeAlerts for concessions or contract rules (i.e. early departure fee)Set up staff or special ratesEnsure upgrades are completedSet up amenities based on contractAdd OPERA specials based on requestsAdd OPERA features based on room preferenceMake changes in OPERA from Groups Approaching Cutoff meetingCheck and adjust any overbookings due to group in OPERA Attend bill review for groups in houseLog and track Group Medallia score to identify trends/opportunities for the departmentComplete requested housing bureau pick up formsUpdate OPERA with recent group addendumsEnsure sell through and upgrades are available for call-in/GLP groups

 

Monthly / Ad hoc Duties 

Audit FDC blocks built against ORS blocksAudit deposit and cancellation rules between FDC and ORSUpdate operations team on current packages and instructions for said package Qualifications Minimum two years hospitality experience requiredPrior group experience preferredPrior Opera experience preferredProficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook.Must be able to analyze data and communicate effectively with peers and superiors

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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