Scope of Responsibilities: Works in-person/remotely under supervision of Manager of Central Services and Implementation. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Manager. Work directly with client services representatives to urgently resolve customer service-related issues. Has ability to communicate professionally via phone, email, and Teams.
Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.
Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions
Responsibilities Responsible for accurate data entry of patient profiles and medicationsMaintaining accurate information for patients and facilitiesResponsible for billing and crediting each facility appropriately and accurately each monthAssist in new home setup and implementation across the region May be required to travel occasionally to a HealthDirect PharmacyAssist in orienting and training new employeesWork with the billing department to oversee the completion of individuals unbilled reportsAssign daily unbilled reportsMaintain and demonstrate top tier data entry production as determined by ManagerHelps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)Responsible for completing all mandatory and regulatory training programsPerform other duties as assigned QualificationsEducational Requirements:
Minimum:
High School Diploma or GEDTwo years of serviceAS Degree or Higher in Business Administration or related field
Experience:
2 years’ experience as a pharmacy customer service technician requiredPreviously demonstrated top 5% data entry performance metrics
Compensation:
$18.00 - $21.27 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
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