Centralized Scheduler ll Revenue Int Charge Audit
Location:
Orlando South: 601 E Rollins St Suite 400, Orlando, FL 32803
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Top Reasons to work at AdventHealth
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Pet Insurance
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Day - Monday thru Friday 8:00 AM - 4:30 PM
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Centralized Scheduler ll Revenue Int Charge Audit
Location:
Orlando South: 601 E Rollins St Suite 400, Orlando, FL 32803
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Top Reasons to work at AdventHealth
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Pet Insurance
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Day - Monday thru Friday 8:00 AM - 4:30 PM
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
•Revenue Integrity: Works with clinical department team members to routinely identify charging opportunities. Audits
and enters charges at or above minimum accuracy and productivity rate. Inputs charges correctly into charge capture
audit system, working with clinical department team members, HIM and PFS to ensure complete and accurate billing.
Monitors reports of accounts via charge capture audit system on a routine basis. Ensures records that are delinquent due to
documentation are escalated appropriately. Works effectively with revenue cycle department to thoroughly understand
how clinical changes impact changes in net revenue.
•Call Performance: Maintains established performance levels. Is available to take scheduling calls from physician
offices while also actively scheduling patients through faxed / scanned requisitions received in the department.
•Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to
minimize patient and physician inconvenience through accurate and comprehensive collection of information required for
scheduling, pre-registration, pre-certification (where possible) of procedures.
•Accuracy: Enters accurate information in Scheduling systems with minimal errors. Validates updates and/or corrects
errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a
way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found
in system to promote education, coaching and training opportunities of others where appropriate.
• Efficiency: Obtains any necessary required financial, historical, clinical, or patient information through contact with
Physician offices or other information providers. Uses time wisely and avoids unnecessary or repetitive tasks that may
impact department goals.
•Customer Service: Delivers excellent customer service fulfilling the AdventHealth Mission of extending the healing
Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused collecting required
data. Handles phone calls and responds to e-mails promptly and efficiently. Attempts to resolve all customer issues prior
to scheduled procedure and without involving other departments or supervisors.
•Service Skills: Participates in Customer Service workshops and seminars as recommended by Director. Completes
Customer Service exercises and lessons provided by AdventHealth. Submits results of required competencies or tests on
time.
•Teamwork: Is respectful of co-workers and helps as needed to help others complete assigned tasks. Participates in
activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in
team/department initiatives. Readily voices concerns and problems to managers/supervisors.
•Revenue Integrity: Works with clinical department team members to routinely identify charging opportunities. Audits
and enters charges at or above minimum accuracy and productivity rate. Inputs charges correctly into charge capture
audit system, working with clinical department team members, HIM and PFS to ensure complete and accurate billing.
Monitors reports of accounts via charge capture audit system on a routine basis. Ensures records that are delinquent due to
documentation are escalated appropriately. Works effectively with revenue cycle department to thoroughly understand
how clinical changes impact changes in net revenue.
Qualifications
KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:
•Ability to work and meet deadlines in a fast-paced, dynamic, project-oriented environment
•Comprehensive end user computer skills; MS Office including Word, PowerPoint, Excel and Outlook; Windows
operating system and Internet
•Ability to read medical charts or dictation, understand services performed and correlate those services to charges on the
bill
•Self-motivation, detail-oriented focus, and outstanding customer service skills
•Effective written and oral communication skills
•Detailed focus on accuracy and completeness of examination documentation requirements
•Knowledge of medical and imaging terminology, modality usage
KNOWLEDGE AND EXPERIENCE PREFERRED:
•Understanding of health insurance authorization processes
•Knowledge of billing and CPT/ICD10 Coding
EDUCATION AND EXPERIENCE REQUIRED:
High School Grad or
EDUCATION AND EXPERIENCE PREFERRED:
•College education or coursework in medical terminology and/or coding
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
•
LICENSURE, CERTIFICATION OR REGISTRATION:
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Financial Services
Organization: AdventHealth Orlando
Schedule: Full-time
Shift: 1 - Day
Req ID: 24016213
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.