The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the Dept Standards of “Talk Time” and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the 1Chart Scheduling system.

Education: High School diploma/GED required; Post secondary education preferred

Experience: Two to Three years in customer service/ public relations role preferred; Will consider two years of previous work experience in other fields; Previous experience with automated telephone equipment and multi-line telephone desired; Medical Terminology and previous scheduling experience desired.

Located in beautiful Fort Payne, DeKalb Regional Medical Center has been proudly serving families in northeast Alabama and western Georgia since 1986.

With 134 patient beds, 500 employees and more than 100 physicians, DeKalb Regional offers a long list of comprehensive medical services, including cardiac catheterization, orthopedic surgery, 24/7 emergency care, maternity care, women’s and children’s services, weight loss surgery, geriatric psychiatric care, sleep medicine and more.

DeKalb Regional is committed to providing quality care close to home. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. In 2023, DeKalb Regional was awarded the Get With The Guidelines Rural Stroke Bronze Quality Award from the American Heart Association, and was one of seven hospitals in Alabama to receive an “A” grade from The Leapfrog Group.