Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Certificate Management Engineer, Open Banking PKI

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
About the Role
Mastercard Open Banking Product Operations Team is seeking a Certificate Management Engineer (Public Key Infrastructure PKI)

As a member of our Open Banking Key Management Team, the role is pivotal in enabling and maintaining the connectivity of our Clients with Account Servicing Payment Service Providers. Your work supports our Open Banking Client Digital Certificate Management function, which is essential to both the technical onboarding and ongoing Day-2 support activities.

In this role, the key responsibilities are:
•\tOpen Banking Certificate Onboarding and Renewal
o\tSupport our Customer Delivery Team in onboarding our new clients on to our service
o\tTrack certificates due for renewal; Plan, execute, and complete the renewal work effectively and efficiently
o\tPerform the certificate onboarding and renewal technical procedures in adherence to change management and standard operating governance processes; Update procedures and processes as necessary; Troubleshoot and resolve issues
o\tDeliver onboarding and renewal implementations as per the agreed requirement; Meet or beat Time to Implement targets
o\tClosely liaise with Internal Teams, Clients, and Providers; Escalate promptly issues and blockers identified during the implementation
•\tAssist our Customer Support Team with connectivity issues relating to Client Digital Certificates
•\tMaintain the Client Open Banking Certificate Inventory, work log, knowledge base, and standard operating procedures and processes documents, ensure information are accurate and up to date
•\tCommunicating with internal and external stakeholders and keeping them informed is part of your daily work
•\tSupport the Product Operations Manager with other operational activities as required

Essential Technology Knowledge, Skills & Experience
1.\tSkilful with the use of configuration management tools and processes such as GIT tools and processes, JSON/ YAML code changes, pull-request (PR), merge, review process, debugging
2.\tExperience in using the Windows/IOS/Linux command line to create and execute instructions
3.\tExperience in OpenSSL
4.\tKnowledgeable with the use of Enterprise Monitoring Tools to carry out post implementation verification such as Splunk; and the use of Service Management Tools such as BMC Remedy, Service Cloud
5.\tAn understanding of IT Service Management (ITSM) Service Operations Processes such as Change, Incident, Problem Management
6.\tKnowledgeable and experience with Cryptography, Digital Certificates and Keys, Public Key Infrastructure (PKI), Certificate Signing Requests (CSR), Certificate Authorities, OAUTH, TLS Lifecycles, Basic Networking, HTTS error codes
7.\tAdopts DevOps principles and related technologies
About You
1.\tMeticulous attention to detail
2.\tResilient, self-motivated, able to work independently and is a good team player
3.\tGood analytical and troubleshooting skills; relentless in seeking for solutions
4.\tComfortable in a hybrid working environment
5.\tImpeccable workload and time management skills
6.\tGreat work ethics and thrives under pressure and tight deadlines
7.\tHighly collaborative, comfortable working with cross-functional teams, external providers and customers
8.\tComfortable will following and executing standard processes and procedures as a routine
9.\tAlways on the lookout for improvement opportunities with the drive to follow through with initiatives
10.\tGood verbal and written communication in English (technical and business level)
11.\tAble and proactive in creating technical process and procedure documents
Desirable Competencies
1.\tPrevious work experience in Open Banking in a technical role
2.\tKnowledge of Cloud technologies such as Microsoft Azure, Amazon Web Services (AWS); Security solutions such as Key Vault, HSMs
3.\tFamiliar with the UK and EU eIDAS regulation, PSD2, digital certificate policies, requirements and use in Open Banking i.e. OBSEAL, OBWAC, QSEAL, QWAC
4.\tContinuous service and process improvements; experience with automation technologies (Python Scripting)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.