Description

Desert Regional Medical Center is a 385 bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative , patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.

GENERAL DUTIES:

To support the department team by scheduling patients into the program, providing hard copy documentation of follow-up correspondence, and providing a central resource for patients and other health care facilities and departments.To assist the department specialists (i.e. RNs, Radiation Therapists, etc.) in monitoring patient status and comfort in order to keep the department functioning smoothly.These services further the vision of Desert Regional Medical Center to create unique environments, where patients, their families, doctors and staff come together to achieve longer and better lives in the fight against cancer.

DEPARTMENT SPECIFIC DUTIES:

May be responsible for some or all of the following duties:Responds to telephone calls from patients, outside agency personnel, and other departments in the host hospital in a timely fashion with accurate, pertinent, and informative answers.Maintains patient demographic information in computer [software] to enable scheduling.Generates and types correspondence, reports, and other documents as necessary, needed, or requested.Screens and recruits patients for grant-funded services and submits appropriate documentation for reimbursement of services.Monitors vital signs and intake/output.Monitors patient comfort.Cleans, restocks supply carts and discards expired items.Some clerical duties as needed. Enters charges in SMS, schedules surgeries and obtains authorizations.Maintains general orderliness at end of patient day.May disinfect IV pumps/equipment.

WORKING RELATIONSHIPS

Cancer Center administrative/clinical/records staff to obtain patient medical charts, signatures, verbal information.Hospital staff to obtain patient reports and films.Patients and other telephone callers regarding scheduling appointments, general information, and billing problems.Outside public and private health care facilities to schedule appointments and provide general information.

MAJOR CHALLENGES

To stay current on scheduling and notification within time constraintsManaging a heavy and hectic workloadPrioritizing the following tasks:When to take vital signsPatient ComfortOrient patient with roomMaintenance of cartStocking of carts

DECISION MAKING RESPONSIBILITIES

Schedule/reschedule patients’ appointmentsGenerate and mail return visit letters with scheduled appointment dates to patientsQualify patients for grant fundingSubmission of grant funding reimbursement forms

Qualifications

POSITION QUALIFICATIONS:

National or State CMA certification Required

Required:

Complies with regulatory requirements (i.e. TJC) appropriate for positionHigh School diploma or GEDMedical Office Assistant certificate or DiplomaBLS maintained current at all timesOne (1) year training as medical office assistant or equivalent experienceVital SignsUniversal PrecautionsBody MechanicsTelephone TechniquesBasic Computer KnowledgeOperation of DataScope and EKGExperience with various computer programs, including data bases, Windows XPAccurate typing skillsExcellent customer service skillsSelf-starter individual with above-average time-management skillsMaturity in judgment; open to changeAbility to use various types of office equipmentGeneral knowledge of rules of confidentiality/release of information

Shift: Days

Day Offs:

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Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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