Responsible for providing general direct and indirect patient care in a clinical setting under the direct supervision of a Physician, Genetic Counselor, or Dietician. Collaborates with the interdisciplinary care team to ensure functionality of practice operations to provide excellent patient care. Ensures medical facilities run smoothly, and works in a clerical, administrative, or clinical capacity, and may even be asked to perform more specialized tasks.


Principal Accountabilities:

1. Handles patient intake, updates medical records, and administers appropriate screening tools.
2. Records medical information and test results, conducts patient interviews, takes and records vital signs, collects specimens, assists with entering genetic test orders in genetic testing lab portals. 
3. Completes patient registrations, assists with checking-in/out patients, collects/posts patient copayments, scans patient documents, and answers patient calls.

4. Ensures insurance carrier prior-authorizations are received for upcoming scheduled visits and assists with requesting and obtaining prior-authorizations for radiology orders. 

5. Assists with walk-in and scheduled clinic visits, ensures verification and recording of clinical data and adherence to quality standards.
6. Monitors environment for compliance with continual accreditation readiness and evaluates practice schedule for changes or updates.
7. Demonstrates knowledge of the certified medical assistant scope of practice, incorporating elements of holistic patient-centered and team-based care.
8. Guides patients through the health care system and helps patients arrive at scheduled appointments on time.
9. Provides emotional support related to the patient's clinical situation in accordance with the patient's plan of care.
10. Assists with referrals of patients to the appropriate specialist for diagnosis or treatment.
11. Assisting Genetic Counselor/Geneticist obtaining additional family testing as needed.

12. Triaging patients when they call for an appointment with appropriate provider and determining urgency

13. Performs other related duties as assigned.