Join our dynamic West Chester Medical Group practice, where we are committed to providing exceptional primary care and family medicine services to our community. Our practice is built on a foundation of compassion, trust, and excellence, ensuring that every patient receives the personalized care they deserve. We take pride in our collaborative and supportive environment, where our team of dedicated healthcare professionals work together to make a positive impact on the lives of our patients and their families.

Our office is located at 8020 Liberty Way, West Chester 45069 (link to directions)

Working Hours:

Office is open Monday to Friday from 7:00 AM - 6:00 PM.  Work schedule should fall within these hours. Weekend: Required on a rotational basis Saturday only (7:30 AM to noon) No Holidays

As part of our team, the Medical Assistant assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.

Job Overview:

This position involves providing direct patient care in a primary care office and collaborating with care delivery providers to identify gaps in care, schedule required care for patients, and follow up on referrals. The Medical Home Medical Assistant engages in pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing care transitions. Acting as a clinical liaison to the physician care plan, the Medical Assistant actively communicates with patients, participates in process improvements, and is well-versed in clinical goals and outcomes, including patient satisfaction and engagement. Additional job-related duties may be assigned as needed. Certification or registration as a medical assistant is required, along with strong skills in clinical care, customer service, communication, and teamwork. This role supports the mission, values, and management of TriHealth Physician Practices.

Minimum Job Requirements:

Graduate of an approved technical, professional, or vocational program in Healthcare; clinical experience in a physician practice or related field preferred. Equivalent experience may be accepted in lieu of a degree.  LPN's can be considreed at appropriate pay level. Certification or registration as a medical assistant is required, and this status must be maintained. Acceptable certifications include Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) by AAMA, and Cardiopulmonary Resuscitation (CPR) certification. Knowledge of medical office flow, including clerical and front office tasks. Ability to make quick, well-thought-out decisions. Familiarity with EMR, practice management software, and medical coding/billing is strongly encouraged.

Job Responsibilities:

Demonstrates proficiency in the rooming process for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, and point-of-care testing. Adheres to protocols and policies for scheduling, clinical procedures, and the appropriate use of medical equipment. Provides accurate and complete documentation of clinical calls and patient rooming information, as well as order entry, pending prescriptions, noting current pharmacy, and enter/edit workflows to result orders. Addresses patient messages (phone, MyChart) in a timely manner and escalates patient issues as appropriate. Demonstrates clinical competency upon completion of orientation and annually. Maintains knowledge of population health and embraces the philosophies of wellness, prevention, and chronic disease management. Participates in tactics to close gaps in care, including pre-visit planning, daily huddles, and informing physicians of any potential barriers to care identified. Has a proficient understanding of the adult and/or pediatric preventive medicine schedule, including age-based wellness checks, appropriate vitals and labs, immunizations, screening tools, and patient education. Can identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps. Attends continued education training and education sessions such as Lunch and Learns and other opportunities. Participates in the longitudinal care continuum of patients, collaborating with wrap-around services such as behavioral health, complex care nursing, social workers, and community health workers. Provides basic community resources to patients with social determinants of health. Supports and provides education and patient coaching for both wellness and chronic disease management.

Other Job-Related Information:

Demonstrates knowledge in areas of practice such as age-related competencies and care for various populations. Understanding best practices in preventative care, chronic disease management, and utilization across the continuum of care ("population health").

Working Conditions:

Climbing - Occasionally Concentrating - Consistently Hearing: Conversation - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10 lbs - Consistently Lifting 50+ lbs - Occasionally Lifting 11-50 lbs - Rarely Pulling - Occasionally Pushing - Occasionally Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Frequently Stooping - Occasionally Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community  

Job keywords:

Certified Medical Assistant (CMA), Chiropractor Assistant, Clinical Medical Assistant, Doctor's Assistant, Health Assistant, Ophthalmic Assistant, Ophthalmological Assistant, Optometric Assistant, Outpatient Surgery Assistant, Registered Medical Assistant (RMA)