JOB SUMMARY (overview of job): Responsible to provide general direct and indirect patient care duties, in the clinic setting, under the direct supervision of a physician.

Intake of patient, verification and recording of pertinent clinical data and health data, clinical quality measures, update medical record, administer appropriate screening tools, while providing excellent patient care.  Able to prioritize work load, respond to patient calls and messages in accordance with policy.  Document appropriate correspondence, assessments and care in patient’s EMR. Use interventions and strategies that are appropriate to the population by taking into account culture, language, age, gender and other factors. Demonstrates knowledge of the certified medical assistant scope of practice, incorporating elements of holistic patient centered team based care.  Collaborate with the interdisciplinary care team to ensure functionality of practice operations to provide excellent patient care. Monitor practice schedule for changes or updates.  Collaborate with care team and assist with walk-in and scheduled clinic visits. Monitor environment for compliance with continual accreditation readiness.    Guide patients through the health care system and help patients arrive at scheduled appointments on time and prepared. Provide emotional support related to the patient’s clinical situation in accordance with the patient’s plan of care. Serve as a patient advocate and assist patients in navigation along the care continuum with the goal of facilitating effective quality care and timeliness, resulting in improved patient satisfaction and outcomes. Assist with referrals of patients to the appropriate specialist for diagnosis or treatment. The certified medical assistant will not triage patients, will not provide care prior to provider evaluation, will not provide care they are not competent in doing, will not advise patient without direct provider instruction, and will not identify as a “nurse”.

KNOWLEDGE/EXPERIENCE: 1 year preferred healthcare experience.

EDUCATION: National Certitification from an accredited medical assistant program. Maintains knowledge, skills, and abilities through ongoing education and on-the-job training. Required to complete and pass annual competency training.       

LICENSE/CERTIFICATION/REGISTRY: Current National Certified Medical Assistant designation, Basic Life Support certification and re-certification every two years.

Aptitudes: Ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers. Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations. Open to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments.

21900.926/933