**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Looking for a FT Certified Nursing Assistance** **Location: 3737 Market St.** **Department: Diabetes** Summary: + The Certified Nursing Assistant (CNA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CNA provides patient care through performance of patient preparation, interviewing, technical tasks, ADL support, and patient/family communication. Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Credentials: + Basic Cardiac Life Support (Required) + Certified Nurse Aid (Required) Education or Equivalent Experience: + H.S. Diploma/GED (Required) + In lieu of certification, must be a nursing student matriculated in an accredited BSN nursing program having minimally completed the nursing foundations/fundamentals clinical course with a 3.0 GPA overall and in the nursing major and continue to maintain a 3.0 GPA in all nursing major subjects. In order for nursing students to maintain their position as a CNA, they must continue in a matriculated BSN program and present evidence with an official transcript documenting a 3.0 GPA overall and in the nursing major each semester to CPUP nursing leadership. Nursing Students are required to submit grade reports/transcripts to CPUP nursing leadership within 60 days of their course completion. Nursing students employed as CNAs, must immediately (within 24 hours) and in writing report to their supervisor and CPUP nursing leadership if they have not sustained the academic GPA requirement or discontinued/withdrawn from their matriculated BSN program. Failure to meet and maintain nursing student requirements in lieu of certification will result in termination of your nursing assistant position. If the Nursing Assistant completes a nursing degree and obtains nursing licensure they may continue to practice within the scope of the Nursing Assistant job description until they are able to transition into a different position within or external to the organization. (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 253837