Overview Provides quality health care services to patients under the direction and responsibility of a Physician by performing the following duties in a compassionate, cost-effective manner. Performs other duties as assigned. Responsibilities Essential Duties and Responsibilities Rooms and collects patient assessment data. Documents patient history, vitals, glasses and contact lens information. Assists physicians during treatment, testing and examinations. Maintains timely flow of patients. Performs- VA, Pinhole, Color, Stereo, Tear test, Glare testing, Amsler Grid, Confrontation fields, Automated perimetry, Applanation using-Tonopen, I-Care, or Goldman tonometers, Pachymetry, Auto keratometry/Auto Refractometry, Auto Lensometry, Manifest Refractometry, Basic slit lamp including, assessment of anterior angles, pupils check , Fundus and External photography, OCT, corneal/disc topography, scribes, assists in minor office surgery and lasers, Administers medications and performs other patient care procedures such as Biometry/A-Scan as directed and according to established criteria. Provides patient and family education. Follows up on patient care as needed. Performs telephone triaging of patients. Responds to incoming telephone calls, In basket messages, and My Chart messages, maintains accurate charting. Maintains and calibrates, equipment May be required to work alternate shifts and weekends Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High School diploma. Prefer education as a paraprofessional in ophthalmology or optometry. Certification and Licensure Certified by JCAHPO as Certified Ophthalmic Assistant. Approved CPR or BLS certification required within 90 days Skills and Abilities Good interpersonal/communicative skills needed Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move patients/equipment. Good eye/hand coordination and manual dexterity needed. Level of Supervision Work is performed according to specific procedures and methods, but partner must make minor decisions using independent judgment required in order to adapt to routine situations. Supervises This job has no supervisory responsibilities. Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.