**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Time Off from Day One + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : Monday – Friday, 8:30am – 5:00pm **Location:** 5050 Wesley Rd Apopka, FL 32712 **The role you’ll contribute:** Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Primary responsibility is the provision of distributive functions and pharmacy operational tasks, which includes but is not limited to assisting the pharmacist with all duties of preparing and dispensing of medications, inventory management, pharmacy billing and customer service, and regulatory compliance. Performs duties necessary for the effective daily operation of all department services and programs. Accurately responds to prescription dispensing requests, coordinates medication access and adherence, prepares medications for pharmacist review/check, performs claim adjudication and processes customer (patient) account reconciliation. Facilitates prior authorization and appeals processes as well as patient management program operations. **The value you’ll bring to the team:** + Leads AdventHealth employee prescription plan diabetic pump supply and CGM pharmacy dispensing operations, performing all data entry, PA coordination and member communication activities ensuring the prescription plan is working as designed + Plays an active role in customer service triage processes and serves as a point of escalation for patients regarding diabetic pump supply and continuous glucose monitoring (CGM) benefits + Processes all schedule II narcotic prescriptions, working with pharmacists to ensure appropriate fill dates and safety protocols regarding controlled substance reporting (E-Forcse) + Manages pharmacies’ Cperx application, ensuring all electronically canceled prescriptions received via SureScripts are addressed in a timely manner, coordinating with clinical pharmacists as needed + Trains new hires to the department on prescription data entry, claims adjudication and patient record management processes, offering ongoing support Qualifications **The expertise and experiences you’ll need to succeed** **:** **EDUCATION AND EXPERIENCE REQUIRED** **:** + High School degree or Equivalent + 3 years of pharmacy technician experience, in a retail pharmacy, mail-order pharmacy, central fill or hospital setting **EDUCATION AND EXPERIENCE PREFERRED:** + Previous experience in a managed healthcare organization, medical insurance company, pharmacy benefit management or other healthcare related entity **LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:** + Florida Board of Pharmacy Registered Pharmacy Technician (RPT) license; must complete state required continuing education requirements + PTCB- National Pharmacy Technician Certification (CPhT); must complete national required continuing education requirements This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Pharmacy **Organization:** AdventHealth Corporate **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 24043713 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.