Overview Proficiency with end of day cash register balancing including troubleshooting discrepancies. Display a thorough understanding of Medicare and Medicaid billing including paper claims and support documentation requirements. Maintains AR by thorough understanding of PFW including 3rd party billing, reports, retroactive insurance billing, rebilling rejected claims, hard copy claims. Knowledge of PFW pricing schedules. Accept specific areas of responsibility i.e. group homes. Training of new pharmacy technicians. Understanding of inventory control and invoice coding. Call physicians for refill Rxs. Retrieve refill Rxs (with no changes) from tele-manager and phone. Greets customers in a professional manner. Accurately enters sales into the cash register. Assists pharmacist with filling prescriptions. answers and forwards phone messages properly. Restock inventory, Rx supplies. Accurately files Rxs. Accurately processes new and refill prescriptions on PFW. Maintains a clean pharmacy. Deliveries to customers with proper payment collections. Performs other duties as assigned under the direction of the pharmacist. Responsibilities Essential Duties and Responsibilities Take charge of area of responsibility. Accurately and is proficient in the balancing functions of the pharmacy. Accurately and is proficient in all insurance matters. Mixes pharmaceutical preparations, fills bottles with prescribed tablets and capsules, and types labels for bottles. Assists Pharmacist to prepare and dispense medication. Receives and stores incoming supplies. Counts stock and enters data in computer to maintain inventory records. Processes records of medication and equipment dispensed to customer or hospital patient, computes charges, and enters data in computer. Cleans equipment and sterilizes glassware according to prescribed methods Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to others views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High School Diploma or equivalent. Graduate of a pharmacy technician program preferred. Three years of retail pharmacy experience with one year experience at Mercyhealth. Certification and Licensure Pharmacy Technician Licensure required Pharmacy Technician Certification Board (PTCB) or Certification through NHA required. Skills and Abilities Computer skills Good interpersonal skills Good interpretive analytical skills for medication dosage calculations, etc. Special Physical Demands While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to walk; use hands to feel, finger, handle, or grasp items for fine motor skills; reach with hands and arms, and talk hear. Must be able to crouch or squat to reach items. The employee must occasionally lift andor move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Level of Supervision Work is performed according to specific procedures and methods, but the incumbent must make minor decisions in order to adapt to routine situations. Supervises