**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Time Off from Day One + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : Monday – Friday, 8:00am – 5:00pm **Location:** 5050 Wesley Rd Apopka, FL 32712 **The role you’ll contribute:** Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Primary responsibility is the provision of distributive functions and pharmacy operational tasks, which includes but is not limited to assisting the pharmacist with all duties of preparing and dispensing of medications, inventory management, pharmacy billing and customer service, and regulatory compliance. Performs duties necessary for the effective daily operation of all department services and programs. Accurately responds to prescription dispensing requests, coordinates medication access and adherence, prepares medications for pharmacist review/check, performs claim adjudication and processes customer (patient) account reconciliation. Facilitates prior authorization and appeals processes as well as patient management program operations. **The value you’ll bring to the team:** + Works closely with the clinical pharmacists to enroll specialty patients into the Patient Management Program and performs tasks for dispensing these prescriptions + Provides frequent communication with patients to perform intake, routine follow-up, and scheduling of refills and deliveries + Guarantees compliance with accreditation standards such as URAC and ACHC + For commercial payors requiring PAs, guarantee those are submitted and resolved + Assists with seeking out available financial programs for patients in need + Collaborates with the specialty physician’s offices and promotes the pharmacy specialty program + Answers incoming customer (patient) and provider calls to the pharmacy in a timely and courteous manner, ensuring standards for Average Speed to Answer (ASA) and Abandonment Rate (AR) are met, if applicable + Supports department needs, performing patient outreach and inquiry follow up as assigned, responding to voicemail and email communications. + Processes claims adjudication and copay assistance billing for new prescription orders and refill requests, ensuring appropriate National Drug Code (NDC) selection and shipping method are selected at the time of dispense. Verifies ship date, ship method and ship to address, if applicable Qualifications **The expertise and experiences you’ll need to succeed** **:** **EDUCATION AND EXPERIENCE REQUIRED** **:** + High School degree or Equivalent + 3 years of pharmacy technician experience, in a retail pharmacy, mail-order pharmacy, central fill or hospital setting **EDUCATION AND EXPERIENCE PREFERRED:** + Previous experience in a managed healthcare organization, medical insurance company, pharmacy benefit management or other healthcare related entity **LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:** + Florida Board of Pharmacy Registered Pharmacy Technician (RPT) license; must complete state required continuing education requirements + PTCB- National Pharmacy Technician Certification (CPhT); must complete national required continuing education requirements This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Pharmacy **Organization:** AdventHealth Corporate **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25006092 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.