Position Overview:

The Transformation Change Enablement Lead will be the primary point-of-contact for all change management, enablement and adoption activities related to the Transformation program, working closely with external transformation partner. They will be supported by the partners in owning the change methodology, applicable tools, and activities. This role focuses on understanding the changes to people, processes, and technology as part of the wider transformation and will require close collaboration with the senior management team to assess the impacts of change throughout program planning, delivery, and sustainment. They will oversee and support the process of documenting and addressing impacts to job roles and organizational structures, as they transition from current to future state, as well as support the creation of communication and training plans. Additionally, they are responsible for overseeing the training process to ensure effective transition to future state and ensuring the adoption of changes by integrating them into the HomeServe organizational culture.

 

Responsibilities:

Change Strategy & Planning

Design, implement and maintain change management strategies and vision tailored to the specific needs of the program Conduct and support activities to assess the definition of key behaviors, impact of changes and identify impacted stakeholders Develop detailed training and communication plans in alignment to the change strategy, to enable the adoption of changes and continue to deliver benefits to the organization and throughout the transformation Identify areas of potential change resistance, risks and anticipated challenges to develop mitigation plans and supporting activities Provide input to status reporting as it relates to change impacts, change and adoption activities, metrics, and risks and issues as part of the Center of Excellence group

 

Stakeholder Management

Support the identification of impacted stakeholder groups and corresponding analysis to understand their level of influence and required engagement such as identification of change champions Communicate with stakeholders to ensure clear and up-to-date communications and understanding of the change impacts throughout the program Engage with the key stakeholders to identify resource requirements and support required on the change initiatives Consult with the stakeholders to identify communication needs and gather relevant content for the various communications Collaborate with the transformation delivery workstreams (pods) and respective business and technical leadership team members to align on change management activities and benefit capture Anticipate and address resistance to change by implementing strategies to mitigate concerns and increase buy-in and adoption

 

Communication & Change Leadership

Conduct assessments to determine the organization’s readiness and capacity for change Create and execute communication plans to convey the change vision and to build awareness of the program across the organization Support the development of consistent and effective branding and internal marketing efforts for the program

 

Training & Development

Assess training needs related to the change and coordinate with training teams to develop effective training curriculums and programs Coordinate and evaluate the implementation of training as appropriate to support the transformation program Collaborate with other program teams in the needs assessment, design, development, and delivery of required training Manage the training delivery plan, including resources, schedule, and budget

 

Essential Functions:

Essential Job Function

% of Time on Function

Change Strategy & Planning

30%

Stakeholder Engagement

20%

Communication & Change Leadership

30%

Training & Development

20%

Total

100%

 

Job Requirements:

Bachelor’s degree in Business, or equivalent. 7-10 years of Change Management or equivalent experience, ideally leading business facing teams at a senior level Certification in a recognized Change Management Program (e.g. PROSCI) is an asset

 

Required Skills

High organizational understanding and prior experiences with internal change management activities, methodology, and leading practices for complex change initiatives Ability to manage a team and build productive and collaborative relationships with team members while proactively providing guidance, clarification and feedback Ability to work with executives and senior leadership to develop and execute change management priorities and direction Demonstrated leadership skills in leading and delivering complex projects on time and within budget Experience developing training plans, materials and executing training models Experience training and mentoring others Strong written and verbal communication skills

 

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

 

Salary Range: $98,683.60 - $131,578.13

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

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