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The PositionChange Experience, Engagement & Learning

About Roche Informatics

In Roche Informatics, we build on Roche's 125-year history as one of the world's largest biotech companies, globally recognized for providing transformative innovative solutions across major disease areas. We combine human capabilities with cutting-edge technological innovations to do now what our patients need next. Our commitment to our patients' needs motivates us to deliver technology that evolves the practice of medicine.

Be part of our inclusive team at Roche Informatics, where we're driven by a shared passion for technological novelties and optimal IT solutions. 

About the position

The Change Experience, Engagement & Learning (CE&L) team within Roche Informatics is passionate about the people-side of change and drives holistic technology change experiences for Roche employees. This ensures the investments we make in tools and technology are realized when people can adopt them successfully.

The Change Experience Lead is responsible for leading Organisational change management planning and the successful adoption of Informatics products and solutions. As a member of a dynamic and globally-focused team, the Change Experience Lead will leverage their understanding of business needs and our affiliate experience to effectively plan for and manage change initiatives.

Your key responsibilities:

Communication Strategy & Execution

Create communications & communication strategies as needed to inform and empower the impacted audience to adopt IT driven changes.

Partner with key senior stakeholders globally to influence organizational behavior change and compliance.

Regularly use ingenuity and innovation to create effective communications campaigns addressing complex topics

Identify and implement ways to simplify and streamline communications processes

Partner with key business stakeholders on function-specific communication strategy as needed for complex IT changes

Advise on project, portfolio and annual communication plans with optimal channel and media mix to keep IT and business groups informed

Fulfills end to end end-user communication strategy 

Oversees execution of communication plan

Change Management Strategy

Apply Organisational change management concepts to high impact communication plans that involve individual and organizational behavior change

Conduct impact analyses, assess change readiness and identify key stakeholders on communication strategies

Identify and manage anticipated resistance to communication plans

Build awareness and inspire change adoption and change advocacy across all Informatics users and stakeholder groups in engaging ways

Provide strategic direction for content/topics of IT Training at Informatics

Consultation & Business Partnership

Act as a partner to Domain Lead/Product Line Lead/ Large scale project

Consult and provide input to Product Roadmaps

Advise on Resource Management within the Domain/ Product Line, in order to achieve efficiencies and synergies

Change Teamwork

Partner with other complementing teams, in order to secure most efficient ways of working (e.g. UX, Partnering, Engagement) and understand the big picture 

Share knowledge within the team (Section/ Cluster/ others)

Advise on timing of solution deployment to align with key business cycles and other communications efforts

Your qualifications and experience:

Capabilities/Skills

Highly effective at building relationships, teams and collaborating with others. Ability to inspire, engage and leverage a diverse workforce, including contractors, employees and consultants.

Excellent communication skills, both written and verbal;  Ability to communicate effectively at all levels of the organization, present complex and/or new ideas with clarity and simplicity.

Outstanding project management skills and ability to flex and multitask in a shifting environment. Takes a proactive approach to anticipating needs and leads with recommendations.

Expertise in business partnering and consulting to determine client/customer needs and build effective relationships. 

Knowledge of emerging and evolving technologies. Ability to understand technical jargon and distill into simple user facing communications & learning

Knowledge and experience working with Organisational change management practices and instructional design methodologies

Experience in working according to Agile methodologies.

English working proficiency.

BA/BS degree (required)

Master’s degree or equivalent education/work experience in a related field (preferred)

At least five  years of relevant experience in Organisational change management. 

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.