Change Management Consultant

Corporate Function Program Management Office

Full-Time

Springfield, MA or Boston, MA

The Opportunity

As a Corporate Function Program Management Office (CFPMO) Change Management Consultant, you will be responsible for applying a structured methodology to lead change managements activities for individual CFPMO lead projects. You will take a lead role in developing and implementing the change management plan focused on stakeholder engagement, communication, coaching and training, business process and documentation needs, along with resistance management leveraging ADKAR methodologies to prepare, equip, and support employees for change.​ The CFPMO Change Management Consultant will be part of the Change Management Team and report to the Change Management Director. If you have organizational change management experience and have previously worked within the financial services or insurance industry this may be a great opportunity for you.

The Team

The CFPMO oversees the execution of initiatives across Corporate Finance, Enterprise Risk, Investment Management, Law, and HR & Employee Experience, as well as defines and owns project management standards across the company. The team is focused on driving and aligning critical programs and projects across our Corporate Functions, creating more visibility into this work, while enabling better prioritization, collaboration, and execution.

We are a newer team of self-starters, who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.

The Impact

As a CFPMO Change Management Consultant, you will:

Work with a high degree of autonomy to develop and execute change management (CM) plans for individual CFPMO projects; work closely with program leadership to ensure alignment on change management approach, advising on CM standards based on project complexity, and monitoring overall delivery of CM plan in alignment with project timeline and budgetLead initial change assessment, along with conducting stakeholder and business impact assessments; tailor change management plans (including training and coaching plans) to accommodate the needs of the various impacted stakeholder groupsDefine and measure change success metrics for assigned projectsCollaborate with members across the change team on communication, training, business process and documentation activitiesCreate and help implement engagement and communications strategies to ensure all employees are fully aware of impending changesOversee training needs assessment and development of training plan that addresses each stakeholder groups’ needs and ensures all employees have the knowledge of the future state process, tool, item or practiceMonitor the progress of change management needs across the portfolio, track and report issues as part of project status updatesEvaluate business readiness; manage go to green business readiness items and lead business readiness GO | No-Go sessionsPartner with project manager to facilitate lessons learned and retain information in a central location for future useAdvise and coach CFPMO team and Corporate Function business stakeholders or people managers on change management concepts, practices, and proceduresIdentify and provide leadership for change advocates within the stakeholder community by involving trusted informal leaders to create employee understanding and influence successful changeRegularly review the stakeholder community to assess potential change fatigue.Build strong relationships with key stakeholders at all levels across Corporate Functions to become a trusted partnerDrives continuous improvement and efficiencies beyond own scope of responsibility

The Minimum Qualifications

8+ years of experience developing and executing change management plansBachelor’s degree or equivalent experience and expertiseCertified in Prosci’s change Management program (or equivalent), expertise in change management principles and practices

The Ideal Qualifications

10+ years in a change management roleActive prior involvement in conducting training needs assessments, and overseeing the design and deployment of training to support change adoptionStrong understanding of project management methodologies​ (Agile/Waterfall)Previous experience working within a program management or transformation officeProficient experience with Project Management tools including but not limited to: Smartsheet, Jira, and MS Office Suite (Project, Excel, PowerPoint and Word)Excellent communication (written and verbal) and interpersonal skillsExperience influencing levels above, below, and equal to position toward common goal

What to Expect as Part of MassMutual and the Team

Regular meetings with the CFPMO teamFocused one-on-one meetings with your managerAccess to mentorship opportunitiesNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $118,900.00-$156,000.00