Job Summary

Job Description

What is the opportunity?

The Change Manager, Product Transformation will be primarily accountable to lead and execute change management deliverables (process, technology, and people) for an assigned set of strategic initiatives for RBC Investor Services (IS). The Change Manager will develop a change management plan inclusive of process and controls impact assessments, training, and communication schedules (as applicable) and support the design of the target state processes.  The incumbent will play a key role in helping RBC IS achieve target outcomes by ensuring complete adoption of target processes and controls across a broad group of internal and external stakeholders.

What will you do?

Own process and controls impact assessments (current vs. target state)Develop a change management plan that will enable the implementation of process and controls changes across a broad group of internal (Operations, Client Success) stakeholders and support change management efforts for external clients as requiredLead the development and implementation of OCM methodology, strategies and plans to support large to medium scale projectsComplete stakeholder analysis, organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes being introducedLead the development and facilitation of training, communication, and all other aspects related to change adoptionDevelop and implement OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans and oversee OCM execution, including measuring the outcomes to assess effectiveness of the overall change management strategyBuild and manage relationships with Internal stakeholders – Operations, Technology and Operations, Learning and Development, Human Resources, and Communications areas and others as necessary in the development and implementation of successful OCM strategiesManage and resolve change management risks throughout the project while developing a sustainable change management planFacilitate the development and use of performance metrics to define, measure and report on the progress and success of change and impacts to people on projectsProviding regular consolidated reporting and updates to management.Provide input, document requirements and analyses to support change management activities.Offer support to ongoing and additional product initiatives as requiredProvide recommendations on optimizing and executing change management tactics based on feedback / inputs from business stakeholders

What do you need to succeed?

Must-have

Minimum 5 years in Leadership/Management role and RBC cross functional business experience/exposure, IS preferred7+ years financial industry experience specifically in and Investor Services/Fund Administration industryThorough operational knowledge of and applicable systems , processes, procedures, policies and operations3+ years of broad Change Management and Project Management experience (equivalent combination of education and experience will be considered)Extensive delivering training sessions in classroom and use of Web technologies channelsOutstanding presentation and facilitation skillsExcellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiativesInterpersonal and networking skills with a proven track record of dealing with clients, senior management and colleagues across geographies

Nice to have

Tableau and Power BIPMP, Change Management certification, e.g.  Prosci

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateOpportunity to obtain hands-on experience throughout your roleWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensation

Job Skills

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-12-31

Application Deadline:

2025-01-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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