Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

GENERAL DUTIES & RESPONSIBILITIES

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third party audit requirements.
• Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers.
• Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
• Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies.
• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
• Works with all parties to resolve change related scheduling conflicts according to established practices.
• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.
• Employs multiple channels to effectively communicate change to the organization.
• Demonstrates an overall understanding and knowledge of the supported applications and production environment.
• Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
• Other related duties are assigned as needed.

EDUCATION REQUIREMENTS

Bachelor’s degree in Information Systems or Computer Science or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Considerable knowledge of change and release management principles, procedures and techniques
• Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL, COBIT, CMM)
• Knowledge of basic problem resolution and escalation practices
• Knowledge of Worldpay products and services
• Knowledge of IT Infrastructure
• Knowledge of release and configuration management tools (e.g. CA Endevor, CA Software Change Manager)
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Independent and collaborative decision making
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Negotiation skills
• Flexibility, versatility, dependability

Worldpay JOB LEVEL DESCRIPTION

Career professional role. Highly skilled, demonstrates extensive proficiency. Works under minimal supervision on complex projects with a wide latitude for independent judgment. Acts as a mentor to less experienced peers. The Senior Change Management Analyst is responsible for implementation and enforcement of software and infrastructure change processes and procedures for highly complex applications and environments. The senior analyst establishes change management standards relating to product release and/or infrastructure change implementation cycles. Establishes quantitative measurements and techniques for measuring change quality and success. The analyst solves problems in a variety of situations requiring analysis, interpretation and evaluation. Typically requires a minimum of 5 to 10 years of experience in information systems and technology as well as specific knowledge of Worldpay products and environments.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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