Hybrid schedule - Onsite 2 days per week
We are seeking an experienced and dynamic Organizational Change Manager to support and lead change management initiatives related to the implementation of new technologies across our retail stores. In this role, you will be responsible for ensuring that our employees and stakeholders successfully adopt and adapt to new retail technologies, driving business transformation while minimizing resistance and disruption. You will work closely with cross-functional teams to deliver a seamless transition to new systems, tools, and processes, ensuring that technology adoption results in improved customer experience and operational efficiency.

Key Responsibilities:
Change Strategy Development: Design and execute a comprehensive change management strategy tailored to the successful adoption of retail store technology solutions (e.g., point-of-sale systems, inventory management tools, mobile applications, etc.).
Stakeholder Engagement: Collaborate with senior leadership, store management, IT teams, and other stakeholders to assess the impact of new technology implementations and identify potential resistance points. Develop and maintain strong relationships across all levels of the organization to drive engagement and buy-in.
Training & Support: Develop and deliver training materials, workshops, and one-on-one support for retail staff, ensuring they are confident and proficient in using the new technology. Lead in-store training sessions and create user-friendly documentation and resources.
Communication Management: Create and manage clear, consistent communication plans that ensure all stakeholders are informed about the technology changes, timelines, benefits, and expected outcomes. Utilize various communication channels (emails, newsletters, meetings, etc.) to engage employees.
Resistance Management: Identify and address any concerns or resistance from retail teams, providing strategies and solutions to alleviate challenges and encourage smooth adoption.
Change Impact Assessment: Conduct readiness assessments to gauge the organizational impact of new technology, track progress, and provide feedback to leadership. Use data and feedback to refine change management strategies and improve outcomes.
Continuous Improvement: Gather feedback from end-users and leaders to assess the effectiveness of the change process and recommend adjustments to improve future technology rollouts.
Post-Implementation Support: Ensure that post-implementation support is in place for ongoing training, troubleshooting, and continuous improvement, ensuring that technology remains effectively integrated into day-to-day operations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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