Work Location:

United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Change Mgmt Specialist Lead plans and/or executes on the end-to-end delivery of Change Management activities throughout the lifecycle for assigned programs / projects / initiatives in alignment with the change management strategy and business objectives.

Depth & Scope:

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areasLeads the change management workstream for programs/projects of significant scale / complexityAccountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project teamResponsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / programProvides advice and guidance on which components of TD's change methodology and framework should be in scope to align with the project / program goalsIntegrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groupsInterprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacyActs as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialistsSolves complex problems; leads efforts or partners with others to develop and implement new solutionsUses sophisticated analytical thought to exercise judgement and identify solutionsImpacts the achievement of project / program or business objectives for scoped workWork is guided by policies and industry standards/methodsCommunicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholdersWorks autonomously as the lead and guides others within area of expertiseActs as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1

Education & Experience:

Undergraduate degreeRelevant Change Management Accreditations7+ years related experience, working in a project environmentAdvanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformationKnowledge of current and emerging trendsKnowledge of risk management environment, standards and regulationsKnowledge of project/program support, planning and implementationAbility to contribute to strategic direction of the function and provide advice to senior leadershipAbility to lead, plan, implement and evaluate program/project activities to ensure completion of product initiativesSkill in mentoring, and coachingSkill in using software tools, data analysis methods and reporting techniquesSkill in using computer applications including MS OfficeAbility to communicate effectively in both oral and written formAbility to work collaboratively and build relationships across teams and functionsAbility to work successfully as a member of a team and independentlyAbility to exercise sound judgement in making decisionsAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility handle confidential information with discretion

Customer Accountabilities:

Leads a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectivesAnalyze impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business resultsUnderstands, clarifies and leads work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approachProvides recommendations and direction based on the end-to-end customer experience when making decisionsLeads and owns the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of changeAssesses and ensures that customer and employee experience / stakeholder impacts are appropriately understood and managedEngages appropriate stakeholders to identify and manage required outcomes of projects for the businessProvides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall projectResponds to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organizationIdentifies and lead problem resolution to ensure customer needs are met for own area as assignedCollaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the projectEnsures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolutionCollaborates with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.

Shareholder Accountabilities:

Creates change plans and activities that drive adoption of changeDevelops change strategies, plans, and activities that drive adoption of change and benefits realization based on business needsWorks with Business Owner/Sponsor to identify change adoption metricsAdheres to enterprise frameworks or methodologies that relate to activities for business areaEnsures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business prioritiesConsistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateEnsures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situationsConducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audienceConducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practicesMonitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities existsLeads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issuesActively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirementsKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestProvides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unitKeeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipates in personal performance management and development activities, including cross training within own teamKeeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.Contributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.