Are you ready to revolutionize digital customer engagement on a global scale? Step into the Spotlight as our Channel Optimization Director – Transform the Future of Customer Engagement! 

Seize the opportunity to lead the change in shaping visionary digital products, driving innovation, and creating unparalleled customer experiences. This is your moment to craft groundbreaking strategies and turn bold ideas into reality. The future of customer engagement starts with you! 

 

The position

As the Channel Optimization Director, you will act as the business owner for key digital products, driving the vision to deliver exceptional customer engagement. This pivotal role requires a seasoned professional with a proven track record in designing and successfully implementing customer engagement strategies and operations on a global scale.

The ideal candidate will have a strong business acumen, ideally with experience in a business-related role.

 

Key Responsibilities:

Strategic Vision: Define and articulate the future vision for customer engagement, ensuring alignment with the overarching digital and customer engagement strategies. Product Ownership: Serve as the business owner for critical digital products, optimizing their performance and aligning them with customer engagement objectives. Performance Metrics: Establish success benchmarks and develop metrics to evaluate the effectiveness of digital products and engagement initiatives. Change Agent: Identify opportunities for improvement, inspire innovation, and lead the implementation of new strategies to drive change. Global Operations: Design and execute large-scale customer engagement strategies and operations, ensuring consistency and effectiveness across diverse markets.

 

The role will be based in Zurich, Switzerland, and reporting to our Vice President of Digital and Customer Engagement in International Operations.

 

Qualifications

Strategic Expertise: Proven track record in designing and implementing global customer engagement strategies.  Business Acumen: Strong understanding of market trends, business dynamics, and customer behaviour.  Leadership: Skilled in leading cross-functional teams and driving change through innovation.  Education: Bachelor’s degree in business, marketing, or related field (Master’s preferred).  Industry Experience: 10+ years in pharma digital customer engagement or related fields, with successful global strategy execution.

 

About the department

As a key driver of Novo Nordisk’s future growth, International Operations (IO) is the largest operational unit in Novo Nordisk and covers more than 190 countries and 95% of the world’s population. Around 430 million people are living with diabetes in these countries and an estimated 570 million live with obesity. We serve 25 million people each day living with chronic diseases. Novo Nordisk International Operations, Strategic Operations, is head quartered in Zürich, Switzerland

 

At Novo Nordisk, we aim to hire the best talent and support their development by acting as a Talent Incubator. To ensure the development of our high potential talents at Novo Nordisk, the IO-SO Office in Zurich serves as a Talent Hub which offers employees the opportunity to gain exposure to and experience in the strategic office and establish their international network, before moving on to positions in global, the regions and markets where they can share their expertise and make space for future talents to have an opportunity to experience rotations. For a position like this, international mobility within a time horizon of three years is a requirement.

 

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

 

Contact

If you believe you are qualified, and are willing to take the challenge, please send your motivation letter, CV and relevant documentation directly via our online application tool.

 

Deadline

Please submit your application via our online application tool by 7th February.

Please note that we are reviewing applications on ongoing basis, therefore the position will be filled as soon as the successful candidate has been found. Internal candidates are kindly requested to inform their line manager before applying.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.