Job Description

To support the Broader Africa Channel Head in leading the Channel management in Africa.Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunitiesDrive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client baseDeliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational planAllocates and approves expenditureReview cost reports and resolves or explains variances to the budgetIdentify, control and escalate potential risks that may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesDeliver customer experience excellence aligned to Organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service optionsBuild relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-inEngage in cross-functional relationships to obtain and to provide work supportImplement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountabilityEnsure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey mapResearch, enable and consult on improvements and opportunities to harness technology and platform enablementReview existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancyMonitor customer feedback reports and align processes to maximise efficienciesProvide input into the development of the busines area tactical strategy in achievement of the overall business strategyDevelop and implement an area operational plan in achievement of Business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and dataProvide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targetsAccumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunitiesAssess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development needPrepare a personal development plan with management to implement and review as requiredMonitor own progress against development plan and measure impact of resultsPromote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversityPartner and collaborate with team members to achieve team successShare information and knowledge that benefits the team

Must have experience working in the African continent

Must be able to travel across Africa

Portuguese speaking would be advantageous.

Job Details

Application Closing Date

04/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.