Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Provides a supportive and positive environment for Houston Methodist patients, family members, visitors, employees and physicians. Conducts self in a manner that is congruent with cultural humility, diversity, equity and inclusion principles. Provides spiritual care support to Houston Methodist employees.Contributes to a dynamic, team-focused work unit that helps to achieve optimal department results. Develops ongoing relationships and interactions with internal stakeholders and clinicians to best serve the needs of the patients and family members.Effectively communicates with the patients, family, staff and physicians. Provides crisis intervention for patients, visitors, and employees. Collaborates with all members of the patient care team by actively communicating in a positive, supportive, non-judgmental manner, reporting pertinent patient care information and data in a comprehensive manner.Provides contributions towards improvement of department scores for employee engagement.
SERVICE ESSENTIAL FUNCTIONS
Participates in spiritual care morning report. Participates in interprofessional health team rounds, discharge planning, support groups and other interprofessional teams.Assists in the initial assessment of patients and the development of patient care plans; responds to assigned referrals. Follows patient protocols established by the precepting chaplain. Enables patients to participate in their plan of care as applicable.Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.Participates in administrative/clerical support as needed by department and leadership. Participates in worship as assigned and to provide spiritual leadership as part of the spiritual care department.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Participates in regular check-in with the clinical mentor. Partners with Sr. Chaplain/Chaplain who is serving as the mentor to provide spiritual care to meet the spiritual, religious and emotional needs of patients and their family members of all faiths, during hospitalization and particularly for pre-operative, critically ill and dying patients.Accurately and thoroughly documents patient visits and spiritual care provided in the patient's record. Seeks guidance from Certified Educator, Associate Educator, and precepting Chaplain as appropriate; escalates issues/requests to ensure quality and safety in services provided.Offers recommendations and ideas for the continued success and development of the Spiritual Care Department. Reports ¿near misses¿ and inputs into appropriate documentation system. Contributes to meeting department and hospital targets for quality and safety by offering corrective action and improvement initiatives/activities.Adheres to all HM policies, procedures, and standards within budgetary specifications, including accuracy of practice and serves on hospital committees as requested by the CPE faculty or the Spiritual Care and Values Integration department.
FINANCE ESSENTIAL FUNCTIONS
Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSPrepares patient care reports and other summaries in compliance with CPE program requirements. Proactively learns from feedback and mentoring.Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree in theological studies or related fieldEnrollment in a Master's degree in theological studies from an institution accredited by the Council for Higher Education Accreditation (CHEA) or equivalency preferredEducation approved by Association of Professional Chaplains (APC) or Cognate preferred
WORK EXPERIENCE
Two years of membership in a faith/belief group License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform as a resident, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesAbility to work independently; capable of effectively handling challenging / difficult interactions/patient care situations and knowing when to refer to others; demonstrates sound judgment and executes excellent communication skillsConducts self in a professional manner at all timesExhibits strong interpersonal and team player skills with all levels of the healthcare teamAdapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solvingPossesses basic computer knowledge; operates various computer systems to enter and maintain patient documentsDemonstrates a positive demeanor and strong multi-tasking abilitiesVery strong organization skills and detail-oriented natureProfessional handling of exposure to confidential/sensitive informationAbility to complete the Residency Program and demonstrate competencies within the Program's planned curriculum and within the prescribed Program timelines to remain a participant
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.
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