About this opportunity:

At Ericsson, we are looking for a dynamic IT Infrastructure Engineer to provide support on Incidents, Problem resolutions and technical operations/deployments on Microsoft Technologies & Products such as Skype for Business, Teams, SIP Protocol, various Microsoft 365 services. Also, responsible for the performance and stability of Teams Application.

What you will do:

Should have strong Technical Skills on SIP and Microsoft 365 services.
Should have strong understanding on Quality of Service (QoS), TCP/IP and Network communications.
Should have worked in Agile/DevOps ways of working and understand ISMS Controls Implementation
Should have understanding on Oracle and SQL db.
Should have an understanding on bringing the Automation ideas in the ways of working
Should understand ITIL incident, problem, and change management practices, working to defined service level agreements. Also, responsible for reporting, vendor management, asset management.
Flexible in approach to work content and responsibilities, Ability to work in 24X7 shifts culture.
Designing, implementing including Installing, configuring, and supporting on related services of Teams/Skype for Business.
Understanding and Mitigation approach on vulnerability of Skype/Teams Application End Points and Infra nodes.
Must be a self-starter and able to work with a minimum of supervision
Responsible for the operation and management of Ericsson Skype/Teams Application Services and infrastructure.
Will play a vital role in the standardization and simplification of Ericsson Skype/Teams Application
Team with peer IT groups in delivering IT services to the firm as defined by management
Proactive issue management, working with vendors on-site at remote locations, site certification and profiling, network troubleshooting, new site onboarding, monitoring of Teams Live Events, customer training.
Help work with other teams and customers to coordinate projects, timelines, and integration of systems
Liaison with local and regional IT services and / or facilities management
Provide recommendations regarding improvement and enhancements of the systems environment
Keep all documentation current and create necessary documentation.

The skills you bring:
- Unified Communications - Microsoft Teams applications, Video services
- Identity And Access Management.
- Infrastructure as a Service (IaaS).
- Multi-Cloud Environments.
- SIAM - Service Integration and Management.
- CI/CD. - DevSecOps.
- Network (Switching, Routing and Security) - IT security and compliance.
- Artificial Intelligence Markup Language (AIML) - Service delivery management.
- CEE - Hardening, user management, traffic filtering, access control., - Information Technology Infrastructure Library (ITIL).
- Network Security.

Key Qualifications:
Education: Graduate in Computer Science or similar
Minimum years of relevant experience: 7-10 years of relevant experience in the unified communications - teams application & Video services

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Notice of Job Opportunity – Legal Notices for PERM

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.  

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. 

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: India (IN) || Bangalore

Job details: IT Infra Platform Engineering & Ops

Primary Recruiter: Rupali Zumber Ghodke