JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES   

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$6134.htmld

Primary Duties and Responsibilities, includes but not limited to:

Review, analyze and resolve daily chargeback disputes efficiently and accuratelyAssist with inbound and outbound support; including but limited to banks, processors, customers, merchants and card networksInvestigate chargeback claims and compile evidence to either support or oppose a claim through the reimbursement processAssist with basic account review and resolution; including but not limited to status changes, payment refunds as well as the debiting or crediting of fundsCollaborate with internal and external teams to maximize debt recovery and team efficiency

Minimum Education and Qualifications:

Bachelor’s degree in a business related field or equivalent work experienceOne + years of chargeback resolution experience in online gaming or related industries preferredOne + years of fraud experience in online gaming or related industries preferredIntermediate understanding of the chargeback workflow, bank and payment operations, payment processors, industry trends and best practicesIntermediate understanding of Check, ACH, Wire, Debit/Credit card, PayPal and other payment channels operating rulesBasic knowledge of common fraud-prevention strategies and systemsStrong communication, organizational and analytical skillsAbility to influence, establish credibility, and build trustPassion for sports and/or gaming industry a plusLicensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies

Competencies:  Incumbent will master the following competencies while in this position:

Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and lawsAbility to create effective goals and metricsAble to envision possibilities, anticipate challenges, and create innovative solutionsAbility to work independently, be proactive, and be decisive using sound judgmentAble to balance employee demands with company obligations and future sustainabilityAble to adapt, create, and execute quickly to the evolving needs of the organizationAbility to represent/demonstrate Spirit of Aquai tenetsStrong organizational skills to efficiently manage projects on a task-by-task basis, while keeping all stakeholders apprised of progress, blockers, and essential updatesExcellent communication skills for building trust among team members, vendors, and third parties

Training Requirements:

Certifications as required by MoheganMohegan Corporate and departmental policies and proceduresUnderstanding of Time and Attendance and Database Management systems

Physical Demands and Work Environment:

Office work environmentMust be able to sit in front of a computer screen for extended periods of timeMust be able to work various shifts and flexible hours to include weekendsMust be able to travel; six or more trips per year required

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes in the above job description whenever necessary

Work Shift:

Day (United States of America)

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.