Job Summary:

Frank Productions, LLC is looking for Box Office staff to join our team part-time in Charleston, SC. Positions are open at the Charleston Music Hall and Music Farm with a starting rate of $20/hr. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

WHAT THIS PERSON WILL DO

Assist in daily operations of the box office, including opening and closing box office proceduresQuickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name, email, and order number in order to distribute tickets Assist customers with mobile tickets during day-of-event and ingressUnderstand the venue seat-map and assist customers in seat selectionEfficiently and accurately answer customer questions in-person and over the phoneAccurately accept customer payment while adhering to company’s procedures and policiesUtilize ticketing software to sell tickets to patronsFollow company protocol for the relevant building as communicated by venue managementAll other duties as assigned

WHAT THIS PERSON WILL BRING

Applicable customer service skills working with a diverse set of customersAbility to work independently and solve problems using sound decision-making skillsAbility to learn and work within systems such as MS Office, ticketing software, and other company softwareAbility to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messagingAbility to handle difficult situations in a professional mannerProfessional and friendly demeanorExcellent organizational skills and attention to detailCommitted to learning, and fostering an environment of diversity, equity, and inclusionBackground check required

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Extended periods of sitting in a box officePerforms duties while standing and walking, including ascending and descending stairsUtilization of hands and fingers to operate computers and ticketing equipmentLifts up to 20 poundsCrouches, kneels, bends, and reaches frequentlyRegularly exposed to large crowds and high volumes of noiseRegularly exposed to lighting changes including low lit areas, strobe lights, and moving lightsOccasionally works in outdoor conditionsRequires extended work hours

Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We’re a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations and more.  We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.