Job Summary
Ensures efficient running of the Chinese kitchen, contributing to the overall success of outlets and banquets, in accordance with the hotel’s standards and financial goals.
Essential Duties and Responsibilities
Guest Satisfaction
• Always provides a courteous and professional service.
• Manages all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
Operations
• Organises and sets up the assigned section of the Food, Beverage, and Chinese Kitchens as efficiently as possible to increase speed and maximise productivity.
• Ensures that all dishes from the Dim Sum section are prepared consistently and according to standard recipes.
• Directs the Chefs in ensuring that all culinary standards in that section comply with company and Hotel Policies and Standard Operating Procedures.
• Checks constantly all dishes for their taste, temperature, and visual appearance.
• Ensures the workflow of the kitchens is functional.
• Cutting and marinating the required requested items.
• Responsible of preparing and processing all related items from the Dim Sum section.
• Make sure that all dishes are uniform, and the established portion sizes are adhered to.
• Coordinates closely with the Chinese Chef De Cuisine in determining quality and quantity of daily food products to be purchased and prepared.
• Informs the Chinese Chef De Cuisine immediately for out-of-stock items or none delivered food products.
• Discusses with the Chinese Chef de Cuisine and recommends menu price adjustments when necessary.
• Acts on issues and concerns in his field of jurisdiction immediately.
• Manages time effectively by meeting deadlines on time.
• Identifies and solves problems in a professional manner.
• Displays creativity in production items and flexibility in guest demands.
• Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.
• Ensures the sanitation and food safety standards for the respective kitchens are being met.
• Ensures familiarity with all sections of the kitchen to facilitate the flexible use of associates.
• Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.
• To ensure effective food storage, stock rotation and labelling and to report any food wastage/spoilage.
Talent & Culture
• Oversee the punctuality and appearance of all Kitchen associates under your direction, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
• Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
• Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring.
• Supports, demonstrating and reinforcing Rosewood Hotels & Resorts’ Values and Culture Characteristics.
• Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Standard Responsibilities
• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Be always a “brand ambassador” and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
Confidentiality
• Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates.
• It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
Health & Safety
• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation, and procedure applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant, or equipment according to hotel procedure.
• Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
o Regulations
o Risk Assessments for your department
o Hotel Fire & Bomb Procedures
o Food Safety Procedures
Other
• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.