POSITION PURPOSE
The Chief Clinical Officer represents the Loyola Medical Group (both the Community Medicine Group and the Academic Medicine Group) to external organizations and works in dyad fashion with the Vice President Medical Group and Ambulatory Sites to provide executive leadership and operational direction of the Loyola Medical Group. This person in this role is responsible and accountable for executive leadership and operational direction of the Clinical Leadership Council of Academic chairs (CLC), the hospital chief medical officers in the Illinois/Indiana region, the Loyola Medical Group Chief Medical Officer, VP Quality and Patient Safety, VP Clinical Affairs, VP Graduate Medical Education, and the CMO of Population Health/Clinically Integrated Network. He/she works closely with the academic chairs, the Regional President & CEO, and Trinity Health clinical leadership to develop and implement aligned strategic, quality, financial, and operating priorities and to execute against established Loyola Medicine and Trinity Health goals.
Within Loyola Medicine, the Chief Clinical Officer works closely with members of the Loyola Medicine Executive Team including Hospital Presidents, System leadership and physician leaders and executives. Within Trinity Health, the Chief Clinical Officer maintains a matrix relationship with the Senior Vice President, Chief Medical Officer. The Chief Clinical Officer supervises the VP Population Health, VP Quality & Patient Safety, VP Clinical Affairs, VP Graduate Medical Education, hospital Chief Medical Officers, and the Chief Medical Officer of the Loyola Medical Group.
Collaborates with key stakeholders to support key business opportunities to expand market share, advance our clinical /academic affiliations, foster strategic growth and development of strong faculty leadership to raise Loyola Medicine visibility and prestige nationally to increase attainment of research grants and increase Loyola’s position among Academic Medical Centers as a leader in national peer organizations (UHC, AAMC). Serves as the primary interface with the Stritch School of Medicine and Loyola University Chicago for all faculty relations as well as the Hines VA. Works collaboratively with the Loyola Medicine executives to support efforts to establish referral relationships with community physicians; recruit physicians and faculty to the medical staffs; identify physician practices for acquisition; develop/maintain academic/clinical affiliations and service agreements with community hospitals, health systems, physician practices and medical groups, monitors affiliations for performance against goals, and establishes /maintains regular cadence for partnership meetings to measure goal progress and address issues.
ESSENTIAL FUNCTIONS
25% - CLINICAL CARE: Leads the development and implementation of standard work that will ensure successful performance in alternative payment models across Loyola Medicine and Trinity Health and the highest levels of clinical care for our patients across all areas of service. Serves as an administrative leader and part of the clinical senior leadership team for Loyola Medicine participating in clinical care, accountable-care and clinical integration decision making and implementation of system wide initiatives. Drives alignment and incentive performance to support the quality improvement, access, care coordination and MACRA initiatives.
20% - GROWTH: Sustains the growth trajectory of the Loyola Medical Group and Loyola Physician partners (CIN); ensures processes are in place to add high quality providers, staff, and facilities as required. Implements programs to identify and develop future physician, clinical and administrative leaders. Identifies opportunities within the Loyola Medical Group to enhance the organization’s market share and financial position. Continues to expand and maintain the Loyola Medicine brand and regional reputation as a leading multispecialty medical group, known for its (a) patient centered experience, (b) high quality, and (c) cost-effective care delivery (“triple aim”).
10% - PLANNING: As a member of the Loyola Medicine executive leadership team, participates in accountable-care and clinical integration strategic development in alignment with Loyola Medicine goals. In conjunction with Loyola Medicine and Trinity Health senior leadership develops annual strategic and operational plans for specific areas of responsibility and the Loyola Medicine physician groups. Develops and implements plans for the highest level of clinical care and service delivery. Plans, develops and maintains relationships with business affiliations.
10% - FINANCIAL MANAGEMENT: Develops capital and operational budgets to ensure appropriate allocation of resources to support operation of Loyola Medicine programs and meet organizational goals. Responsible for budget management and oversight to achieve fiscal goals. Participates in decision-making for the organizational budget. Monitors financial performance of business affiliations and works to maximize financial impact.
10% - ORGANIZING RESOURCES: Arranges systems, functions and resources within span of control to maximize quality of service/high patient satisfaction and efficient operations, as well as to achieve organizational objectives (i.e. Priority Strategic Aims), Access Standards, Improvements in the Care Coordination Rates. Recruits, interviews and selects physicians and staff in collaboration with organization policy and ensures that staffing guidelines/standards are maintained in accordance with patient care and/or departmental requirements. Develops and manages systems and processes to coach and mentor new physician partners and advanced practice providers to ensure they match supply and demand and grow their practices effectively to meet performance expectations. Utilizes measurements of quality and productivity to evaluate systems and staffing. Develops and implements policies and management/ operational structures to ensure continuous quality improvements, patient access, outstanding patient experience, and financial objectives.
10% - TEAM-BUILDING: Fosters a culture consistent with the Trinity Health values, positive team collaboration and staff development to facilitate efficient operations, physician/colleague engagement and achievement of patient service/safety/satisfaction goals. Oversees human resource functions including recruitment, training and performance management to maintain the highest quality workforce. Establishes and maintains effective relations with medical staff and provides proactive support for physician development and active involvement in decision-making. With Nursing and Clinical Leadership, establishes standards for quality and patient service. Coordinates, assesses, and approves special projects. Develops leaders to use abilities and talents to accomplish goals.
10% - COMMUNICATION: Provides effective communication to local and Trinity Health administration, physicians, faculty, management and staff to establish understanding of the organization mission and strategic goals necessary to achieve organizational goals. Meets regularly with physician and clinical leaders, medical directors, department chairs and direct reports to facilitate communication, goal setting and decision making. Represents the programs, services and achievements of the hospital to the community, regulatory agencies, media and government. Monitors and communicates mission and goal achievement of business affiliations as appropriate.
5% - PROFESSIONAL DEVELOPMENT: Actively engages in professional development to maintain current skills and knowledge of environment trends, clinical developments and business opportunities.
LEADERSHIP COMPETENCIES
As a Trinity Health Executive, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:
Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Core Values:
Reverence: We honor the sacredness and dignity of every person.
Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
Justice: We foster right relationships to promote the common good, including sustainability of Earth.
Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
Integrity: We are faithful to those we say we are.
Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
MINIMUM QUALIFICATIONS
To be successful in this position, the incumbent should be a Doctor of Medicine (M.D.) or Osteopathy (D.O.), board certified in a clinical specialty, coupled with advanced formal training in public health or administration.
The incumbent must have five (5) or more years of executive leadership experience, including responsibility for fiscal and medical staff management. Must have five (5) or more years of clinical practice experience.
Thorough knowledge and understanding in trends in health care, including physician-hospital relationships, physician practice models, access issues, quality improvement processes, clinical information systems, and the implications of the changing health care environment for medical credentialing are essential.
Exceptional interpersonal and relationship building skills required in order to initiate and develop productive working partnerships with all levels of management/leadership and staff. Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.
Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.
Exceptional oral and written communication, persuasion, consulting, team building, and negotiation skills required. The incumbent must be able to clearly articulate and demonstrate commitment to high quality and patient safety, and the Philosophy, Mission, Vision and Values of Trinity Health and to inspire active support of these in others.
Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to adapt to frequently changing work priorities.
Must be able to travel as needed to the various Trinity Health sites.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.