Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking a high caliber professional to join our team as a Chief Commercial Officer, HSBC Life Singapore.

Job Profile

The role holder will be a member of the HSBC Life Singapore Executive Committee, reporting to the Chief Executive Officer with the primary responsibility of commercialiisng the strategic initiatives within the business.

Key Responsibilities

Strategic initiatives formulation and implementationFormulate the key strategic initiatives priorities for HSBC Life Singapore, based on customer needs and economic environment to help achieve business objectives.Proactively monitor market developments, obtain customer insights, market intelligence and identify potential business risks and opportunities.Ensure prioritisation and optimal resource allocation across key strategic initiatives.Drive the annual Financial Resources Planning process to align with expectations of shareholders and analysts, taking into account key competitor strategies, customer insights and financial KPIs.Jointly with Distribution leadership, develop a comprehensive distribution strategy, along with execution milestones and supporting business cases. This would entail building a high quality agency channel, strategies to deepen penetration within the HSBC Bank retail customer base, development of a HNW Target Operating Model and further strengthing our IFA and Broker relationships.Development and execution of strategic prioritiesLead development and coordination of strategic initiatives including new business models, strategic partnerships etc. Ensure timely and effective completion of prioritised projects and initiatives.Work with internal and external stakeholders to develop business/investment case for identified initiatives.Drive the end to end internal approval process.Ensure robust tracking and reporting of strategic and financial outcomes for key projects.Drive collaboration initiatives with other lines of businesses across HSBC. Lead staff engagement initiativesLead the organisation of events and activities (townhalls, sports events, community service initiatives etc.) to enhance staff engagement. Support the CEO and HSBC Life Exco in driving the Culture Activation initiative for the business. Coordinate with EXCO members for people related initiatives. Governance and business performance managementEnsure strong business management cadence across the business. Manage the CEO office and facilitate key governance forums including entity Board meetings, Executive Committee meetings and other Exco forums. Prepare high quality materials for these meetings. Drive the overall scorecard process for CEO and Exco. Drive the engagement with the regulator and Singapore Life Insurance Industry Association. Develop KPIs to track and monitor successful execution of strategy.Collaborate with other teams within Global Insurance and across other HSBC Singapore businesses to drive business outcomes.Customer Life Cycle Management and Data AnalyticsAs a key member of the HSBC Life Singapore Executive Committee, ensure “voice of the customer” is presented and considered in key business decisions. Develop and implement strategies to improve penetration of insurance within existing customer base across our agency, bancassuarnce and IFA channels. Lead the data analytics team to deliver superior customer life cycle management and ensure data led decisioning within the business. Develop strategies and use cases to enhance customer acquisition, retention, relationship deepening and maturity/surrender recapture. Brand, Marketing and Communications:Build the HSBC Life Singapore brand both internally and externally, leveraging on the HSBC master brand whilst building on the local brand in Singapore.Lead all marketing initiatives as well as the design and delivery of all customer campaigns across the business, ensuring robust ROMI. Drive the internal and external communications agenda for the company, working closely with Global Insurance and HSBC Singapore Communications leads. Digital:Define the digital strategy for the business along with short, medium and long term execution milestones. Take the lead in building/upgrading the digital assets of HSBC Life Singapore including corporate website, customer app and point of sales applications.Lead the deployment of Health and Wellness platforms (retail and Employee Benefits) to drive strong customer acquisition and deeper engagement. Develop and execute the platform commercialization strategy.

Role Dimensions

The roleholder will report to the CEO of HSBC Life Singapore.He/she will manage a team of c. 30-40 staff with 6-8 direct reports.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking a high caliber professional to join our team as a Chief Commercial Officer, HSBC Life Singapore.

Job Profile

The role holder will be a member of the HSBC Life Singapore Executive Committee, reporting to the Chief Executive Officer with the primary responsibility of commercialiisng the strategic initiatives within the business.

Key Responsibilities

Strategic initiatives formulation and implementationFormulate the key strategic initiatives priorities for HSBC Life Singapore, based on customer needs and economic environment to help achieve business objectives.Proactively monitor market developments, obtain customer insights, market intelligence and identify potential business risks and opportunities.Ensure prioritisation and optimal resource allocation across key strategic initiatives.Drive the annual Financial Resources Planning process to align with expectations of shareholders and analysts, taking into account key competitor strategies, customer insights and financial KPIs.Jointly with Distribution leadership, develop a comprehensive distribution strategy, along with execution milestones and supporting business cases. This would entail building a high quality agency channel, strategies to deepen penetration within the HSBC Bank retail customer base, development of a HNW Target Operating Model and further strengthing our IFA and Broker relationships.Development and execution of strategic prioritiesLead development and coordination of strategic initiatives including new business models, strategic partnerships etc. Ensure timely and effective completion of prioritised projects and initiatives.Work with internal and external stakeholders to develop business/investment case for identified initiatives.Drive the end to end internal approval process.Ensure robust tracking and reporting of strategic and financial outcomes for key projects.Drive collaboration initiatives with other lines of businesses across HSBC. Lead staff engagement initiativesLead the organisation of events and activities (townhalls, sports events, community service initiatives etc.) to enhance staff engagement. Support the CEO and HSBC Life Exco in driving the Culture Activation initiative for the business. Coordinate with EXCO members for people related initiatives. Governance and business performance managementEnsure strong business management cadence across the business. Manage the CEO office and facilitate key governance forums including entity Board meetings, Executive Committee meetings and other Exco forums. Prepare high quality materials for these meetings. Drive the overall scorecard process for CEO and Exco. Drive the engagement with the regulator and Singapore Life Insurance Industry Association. Develop KPIs to track and monitor successful execution of strategy.Collaborate with other teams within Global Insurance and across other HSBC Singapore businesses to drive business outcomes.Customer Life Cycle Management and Data AnalyticsAs a key member of the HSBC Life Singapore Executive Committee, ensure “voice of the customer” is presented and considered in key business decisions. Develop and implement strategies to improve penetration of insurance within existing customer base across our agency, bancassuarnce and IFA channels. Lead the data analytics team to deliver superior customer life cycle management and ensure data led decisioning within the business. Develop strategies and use cases to enhance customer acquisition, retention, relationship deepening and maturity/surrender recapture. Brand, Marketing and Communications:Build the HSBC Life Singapore brand both internally and externally, leveraging on the HSBC master brand whilst building on the local brand in Singapore.Lead all marketing initiatives as well as the design and delivery of all customer campaigns across the business, ensuring robust ROMI. Drive the internal and external communications agenda for the company, working closely with Global Insurance and HSBC Singapore Communications leads. Digital:Define the digital strategy for the business along with short, medium and long term execution milestones. Take the lead in building/upgrading the digital assets of HSBC Life Singapore including corporate website, customer app and point of sales applications.Lead the deployment of Health and Wellness platforms (retail and Employee Benefits) to drive strong customer acquisition and deeper engagement. Develop and execute the platform commercialization strategy.

Role Dimensions

The roleholder will report to the CEO of HSBC Life Singapore.He/she will manage a team of c. 30-40 staff with 6-8 direct reports.

Requirements

Dynamic leader, with extensive leadership experience at the Executive level with a strong ability to innovate and find solutions.
Ability to navigate a matrix organisation and operate with pace to deliver results in an integration / transformation environment.
Progressive leadership and communication skills, ability to lead change, influence and actively drive performance.
Solid understanding of the life and health insurance landscape in Asia. Deep knowledge of consumer-facing, insurance products and propositions, multi-channels, customer segmentation and management.
Proven track record in execution of large-scale growth initiatives.
Exposure to agency and bancassurance models.
Excellent project management skills.
Excellent communication, especially written skills and influencing skills.
Financially savvy and innovative and intellectual curiosity.
Self-motivated, driven to succeed and experience in leading high performing teams.
High level of personal integrity and values in line with HSBC core values.

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

#LI-HSBCSTL

Requirements

Dynamic leader, with extensive leadership experience at the Executive level with a strong ability to innovate and find solutions.
Ability to navigate a matrix organisation and operate with pace to deliver results in an integration / transformation environment.
Progressive leadership and communication skills, ability to lead change, influence and actively drive performance.
Solid understanding of the life and health insurance landscape in Asia. Deep knowledge of consumer-facing, insurance products and propositions, multi-channels, customer segmentation and management.
Proven track record in execution of large-scale growth initiatives.
Exposure to agency and bancassurance models.
Excellent project management skills.
Excellent communication, especially written skills and influencing skills.
Financially savvy and innovative and intellectual curiosity.
Self-motivated, driven to succeed and experience in leading high performing teams.
High level of personal integrity and values in line with HSBC core values.

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

#LI-HSBCSTL