Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department service goals. Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing, and reporting on the variances from actual operating results. Responsible for the development, maintenance, and documentation of the Accounting System of Internal Controls. Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data to the President & GM and Tribal Board of Directors for purposes of internal and external Financial Reporting as required by Regulatory Bodies. Make unpopular and/or complex decisions which benefit the organization in the short and long term. Be a strategic, analytical, ethical, and effective leader. Forecast changes in the economic climate and/or profits and react proactively. Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies. Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company. Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes. Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the Company. Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, Governmental Accounting Standards Board and State Gaming Control Board. Supervises five direct reports while maintaining the system of Accounting and Internal Controls for purposes of safeguarding the assets of the Company. This position will oversee Financial Accounting, Casino Accounting, Accounts Payable, Payroll, Risk Management, Guest Services (Cage), Count Room, Purchasing, Wardrobe and Warehouse. Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities. Review reports submitted by staff members to recommend approval or to suggest changes. Interview, select, and train new team members. Review, adjust, and administer working schedules of team members. Plan work processes and determine effective techniques or processes to be used by team members during business. Supervise and manage the work processes or procedures of team members. Conduct individual or group pre-shift meetings with team members and provide daily positive feedback. Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance. Address and manage complaints, grievances, or concerns from team members. Effectively use, administer, and manage rewards and recognition for front line team members. Review the performance, productivity, and efficiency of team members including but not limited to periodic evaluations. Develop, maintain, and manage training programs. Manage guest complaints and support all guest service programs.

 

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Bachelor of Sciences degree in Accounting/Finance as well as ten (10) years of experience in a senior level Accounting and Financial management position in a gaming or hospitality company. Executive-level financial analysis experience in the gaming/hospitality industry of at least three (3) to five (5) years. Certified Public Accountant Preferred. Previous experience in property openings strongly preferred. Knowledge of hotel casino operations, and accounting and internal controls. Must be proficient in Microsoft applications (Excel, Outlook, Word). Must have the ability to make effective and persuasive speeches and presentations on controversial or complex topics to internal and external audiences. Must have the ability to read, analyze and interpret various metrics, financial reports, and legal documents. Must obtain and maintain valid gaming licenses. Able to respond to common inquiries or complaints from guests, regulatory agencies, and community members. Able to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals. The ability to present information and respond to questions from groups of managers, team members, and guests. Must have the ability to make effective and persuasive speeches and presentations on controversial or complex topics to internal and external audiences. Must have the ability to read, analyze and interpret business periodicals, technical procedures, and governmental regulations. Must have the ability to read, analyze and interpret various metrics, financial reports, and legal documents. Must have the ability to write reports, business correspondence and procedure manuals. Must be highly skilled in communicating via written and verbal formats. Able to interpret an extensive variety of technical instructions in mathematical or diagram form. Must be able to solve practical problems and deal with a variety of situations. Must be capable of operating in a highly confidential environment. Strong people skills are needed to deal with a variety of situations.

Supervisory Responsibilities

This job has supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize team member engagement. Evaluates team members within department and delivers constructive feedback to team members regarding performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for team member performance (disciplining, coaching, counseling).