The Chief Nursing Office is responsible for directing, planning, coordinating, monitoring and supervising the effective and efficient use of the operations of nursing, other departments and the delivery of behavioral health/nursing services in a positive, empathetic, and professional attitude toward customers at all times Collaborate with interdisciplinary treatment teams, other departments and administration to ensure that all residents’ physical, biopsychosocial, age, developmental and cultural needs are met and when they are not met, acknowledges and works to resolve customer complaints. Provide leadership to assure compliance with local, state, and federal regulations, as well as nursing practice standards. Recognizes that patient safety is a top priority.

In addition, the CNO duties include, but are not limited to, the following:

Sets the vision for nursing practice in the delivery of safe, timely, efficient, equitable and patient centered care. Collaborate with interdisciplinary treatment teams, other departments and administration to ensure that all residents’ physical, biopsychosocial, age, developmental and cultural needs are met and when they are not met, acknowledges and works to resolve customer complaints. Direct, supervise and evaluate work activities of all nursing personnel. Provide clinical leadership, strategic and long-term goals for the nursing staff. Anticipates and effectively manage changes in census and acuity and allocates nursing resources based on measurement of patient acuity/care needed. Role model expectations related to customer service and demonstrated sense of urgency related to the importance of patient safety. Determine, assign, and assess performance objectives for nursing department. Organize, coordinate, develop and review policies, procedures and nursing protocols within the facility to meet all regulatory, compliance and quality care standards. Responsible for the quality of care, operational and financial efficiency of the nursing department. Lead and develop the nursing staff within the facility, providing performance goals, feedback and development opportunities. Set and carry out policies, goals and procedures for their function or department. Evaluate the quality of care, staff's work and the operational efficiency and effectiveness of the function or department. Develop and oversee functions or departmental budget and reporting. Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. Provide direct care as needed. Direct and conduct recruitment, hiring and training of personnel.