CHIEF OF GENERAL OPERATIONS - 64080841 Date: Feb 28, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 847823 Agency: Department of Health Working Title: CHIEF OF GENERAL OPERATIONS - 64080841 Pay Plan: SES Position Number: 64080841 Salary: 100,000 - 115,000 Posting Closing Date: 03/17/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Health Division of Medical Quality Assurance Bureau of Enforcement Chief of General Operations Full Time, Selected Exempt Service Position Open Competitive Opportunity Your Specific Responsibilities: The Florida Department of Health, Division of Medical Quality Assurance (MQA), is on the lookout for a visionary leader to step into the role of Bureau Chief of Enforcement and lead a talented team both at our headquarters and throughout our 11 field offices that shapes the future of health care enforcement and ensures Florida’s health care system remains a model of safety and compliance. In this pivotal position, you will contribute to a key role in safeguarding the health, safety, and welfare of Florida’s citizens by regulating over 1.5 million health care practitioners and facilities through effective licensure, facility permitting, and administrative enforcement. As Bureau Chief, you will oversee statewide compliance and investigative operations, driving strategic initiatives that protect the public from unlicensed and unsafe practices. This high-impact senior leadership role leads MQA’s enforcement arm, managing complaint investigations, facility inspections, and the execution of administrative actions in accordance with Florida law. Collaborating with the Prosecution Services Unit, you will ensure that legal actions are taken swiftly and effectively, while also overseeing the Unlicensed Activity Program to combat the dangers posed by unlicensed health care. What You’ll Do: + Leadership and Strategic Management: Lead a bureau comprising three units and the Unlicensed Activity Program by providing vision, direction, and oversight to achieve regulatory and compliance objectives. Develop and implement strategic goals, initiatives, and key performance measures that align with our mission to protect the public by enforcing health care regulations and ensuring compliance across the state. + Regulatory Compliance and Enforcement: Ensure timely and thorough investigations of complaints against health care practitioners and facilities, monitoring the quality of our processes. Oversee the establishment of administrative actions, such as fines, emergency orders, or license suspensions/revocations, to enforce compliance with health care regulations and work closely with the Prosecution Services Unit on thorough investigative reports and legal actions. + Operational Oversight: Motivate unit managers, set performance standards, and evaluate staff performance, ensuring your teams are properly trained and resourced to handle regulatory investigations and compliance tasks. Oversee the bureau’s budget, ensuring efficient use of resources in enforcement activities. + Policy Development and Legislative Support: Lead the creation of enforcement policies and procedures, ensuring that the bureau operates in accordance with legal mandates and best practices for investigating violations, managing complaints, and conducting inspections. Assist in developing legislative proposals, budget requests, and other efforts related to enforcement activities. + Stakeholder Engagement and Representation: Serve as the primary spokesperson on enforcement issues for MQA. Respond to inquiries from consumers, health care practitioners, legislative staff, and other stakeholders regarding enforcement actions. Coordinate with other state and federal agencies and health care boards and councils on regulatory matters, enforcement actions, and investigations to ensure comprehensive enforcement coverage. Represent MQA at regional, state, and national meetings and conferences. Engage with professional associations and health care regulatory bodies to maintain up-to-date knowledge of industry standards and trends. Provide testimony or expert insight in legislative and regulatory settings as needed. + Continuous Improvement and Data Analysis: Track the bureau’s progress in meeting enforcement key performance targets and objectives and use data and performance metrics to evaluate the effectiveness of enforcement activities. Identify areas for improvement and implement data-driven strategies to increase efficiency and effectiveness. Continuously assess and improve investigation processes, compliance monitoring systems, and complaint-handling procedures to ensure high-quality, timely enforcement outcomes. + Crisis Management: Act swiftly in cases of severe noncompliance or health care emergencies, such as overseeing high-priority investigations that pose an immediate threat to public safety. Provide guidance and resolution for complex or high-stakes enforcement cases that require special attention from division leadership. Qualifications: + Preferred Bachelor’s degree in public health, business administration, law, criminal justice, health care or a related field. + At least 5-7 years of leadership experience, preferably in health care, regulatory compliance, enforcement, or public health. + Demonstrated experience managing complex investigations and enforcement actions within a regulatory framework. + Proven ability to lead and motivate teams, develop strategic initiatives, and manage cross-functional collaborations. + In-depth understanding of Florida health care regulations, statutory compliance, and enforcement practices. + Excellent verbal and written communication skills, with experience serving as a spokesperson or in public relations capacities. + Experience in building relationships with government officials, health care professionals, and community stakeholders. + Proven ability to handle high-pressure situations and provide guidance during emergencies or complex enforcement cases. + A proactive approach to identifying areas for improvement and implementing best practices in enforcement and compliance. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at: 4042 Bald Cypress Way Tallahassee, FL 32399 Why Join Us? This is your chance to uphold the integrity and ethical standards of Florida’s health care system while making a direct impact on public health and enhancing health care standards statewide. You will leave a lasting legacy in public service and advance your career in an executive position with the Florida Department of Health. If that isn’t enough, consider the benefits designed to support your lifestyle and future: The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: + Annual and Sick Leave benefits; + Nine paid holidays and one Personal Holiday each year; + State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; + Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ); + Flexible Spending Accounts; + Tuition waivers; + And more! If you’re ready to be part of a supportive team that values your contributions while providing you with incredible benefits, we invite you to discover more about what it means to work with us. For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com . Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee