Chief of Staff – Lead Technical Program Manager

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Employer Description

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Job Description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Corporate Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Risk Technology is a part of the Corporate Technology organization responsible for delivering and supporting an industry-leading technology solutions supporting firmwide Risk Management. The Chief of Staff and Strategy Team manages the day-to-day business operations and strategic programs needed to shape the foundational structure that enables Global Risk Technology to deliver world class products. In this role, you will be partnering with our Leadership team, Product Owners and Technologists around the world to create and manage best in class strategic programs. These programs and workstreams will be focused on executive communications, data driven organizational decision making, perfecting processes and tooling, steering senior level governance programs, and supporting diverse cultural initiatives.

Job responsibilities

Support the Global Chief of Staff for Risk Technology manage the Chief-of-Staff Office, which is responsible for managing day to day operations and strategic initiatives for Risk Technology  Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness Manage critical strategic initiatives as part of the program manage critical strategic initiatives identified by the Risk Management leadership team Champion globally inclusive cultural initiatives focused on promoting Diversity, Equity, & Inclusion

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization Experience in program/project/technology management, consulting, operations, or a combination of these Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders Experience taking complex and ambiguous information and refining it into meaningful content and clear action plans Strong critical thinking and creative problem-solving skills (e.g., identifying trends, patterns, and root cause analysis using a diverse toolkit to address the root cause) Ability to establish and build strong relationships and partnerships across cross-functional teams Ability to influence, organize, and direct people across various seniorities, teams, and departments Commitment to diversity, ethical, accountable, and transparent leadership Desire to take on increasing management responsibility and project/program ownership

Preferred qualifications, capabilities, and skills

Chief of Staff experience